One of these is probably true in your township.
Most of the people who call us are still at the "this isn't working and I don't know what the options are" phase — which is the right time to talk, not too early.
The assessing or utility billing system is end of life, and the vendor has quoted you a replacement.
There are boxes of paper in a storage room that should have been digitized years ago, and it has never been anyone's project.
You've started looking for vendors and come back with a list of names, and no sense of which ones actually serve townships your size.
Nobody on staff does procurement full time. Whoever signs this is doing it alongside everything else, against a vendor who does it every week.
