Active Projects
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Emergency Operations Plan Development
Emergency Management · Public Safety
High Priority
About this project
The district lacks a publicly identified Emergency Operations Plan, relies on county-level mass notification, and experienced public confusion during a recent water emergency. Compliance mandates requiring a formal EOP remain unmet, creating measurable preparedness and operational continuity risk.
The opportunity
Available ARP funds provide budget flexibility to address this gap within the current fiscal cycle, with no incumbent solution to navigate. Acting now closes a direct compliance gap and strengthens community resilience before the next service disruption occurs.
COVID-19 ARP funds
Discuss this project →Mass Notification System Modernization
Emergency Management · Public Safety
High Priority
About this project
The district relies on county-level mass notification infrastructure rather than its own system, a gap that contributed to public confusion during a recent water emergency. This dependency creates measurable emergency communication risk for residents and underscores the absence of a district-owned Emergency Operations Plan.
The opportunity
A documented incident and identified EOP compliance gap create clear urgency to act now. ARP funds received by the district provide a viable funding pathway, and no incumbent solutions are in place, allowing the district to implement the right capability from the ground up.
COVID-19 ARP funds
Discuss this project →Web Accessibility & Digital Document Compliance
ADA Compliance · Digital Services Modernization
High Priority
About this project
The district's digital services are fragmented across a public website, billing portal, and IVR system, with heavy reliance on downloadable PDF forms that present accessibility barriers. ADA Title II and WCAG 2.1 mandates require remediation, creating measurable compliance risk for residents who depend on equitable access to utility services.
The opportunity
ADA Title II enforcement timelines create a near-term compliance deadline, and the district's active online payment modernization initiative provides a natural, cost-efficient entry point for remediation. Available ARP funds offer budget flexibility to address accessibility gaps within the current fiscal cycle.
Modernize Online Payments and Digital Resident Services
IT Modernization · Digital Services
High Priority
About this project
The district's digital payment and resident-facing services are fragmented across multiple platforms—website, billing portal, and IVR—creating inconsistent experiences and operational inefficiencies. Consolidating these systems is an active strategic priority, with ADA Title II web accessibility compliance adding a regulatory dimension to the initiative.
The opportunity
This in-flight initiative aligns with existing IT budget commitments and available ARP fund flexibility, supporting near-term action without requiring new appropriations. Unifying digital services now improves resident access, reduces administrative burden, and positions the district ahead of accessibility compliance deadlines.
COVID-19 ARP funds
Discuss this project →