Active Projects
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Emergency Operations Plan Development & AWIA Compliance
Emergency Management · Public Utility Compliance
High Priority
About this project
CUDRC currently lacks a publicly identified Emergency Operations Plan, placing it out of compliance with Tennessee EOP requirements and federal America's Water Infrastructure Act (AWIA) mandates. A recent disruption in customer notification capability underscores the operational risk to residents dependent on reliable utility communications.
The opportunity
State and federal compliance deadlines create a 90-day procurement window, and CUDRC's $19.3M infrastructure investment signals the financial capacity to act. Addressing this gap now reduces regulatory exposure, strengthens public safety outcomes, and aligns with the district's active capital planning cycle.
Modernize Jurisdiction-Wide Mass Notification Capabilities
Emergency Management · Public Safety
High Priority
About this project
CUDRC lacks a unified, jurisdiction-wide emergency notification platform, and a recent technology-related service interruption revealed critical gaps in customer alerting capabilities. Unmet compliance obligations under the Tennessee EOP and federal AWIA elevate operational and regulatory risk for the district and the communities it serves.
The opportunity
A regional mass-notification modernization initiative is already underway, creating strategic momentum and a near-term window to consolidate notification capabilities. Addressing these gaps now aligns with Tennessee EOP and AWIA compliance timelines, supports the district's active IT investment cycle, and strengthens emergency preparedness outcomes for residents and staff.
Fleet Telematics & Management Modernization
Fleet Management · Public Works Operations
High Priority
About this project
CUDRC field operations rely on aging GPS/AVL infrastructure with limited maintenance oversight, resulting in over-budget vehicle repair costs and gaps in incident documentation and fleet visibility. The active advanced metering initiative and GIS modernization further underscore the need for integrated, real-time fleet management capabilities.
The opportunity
The federally awarded Safe Streets for All (SS4A) Grant provides a direct funding path for fleet safety improvements, and grant-funded water infrastructure projects with a 2026 deadline and an active Capital Improvement Plan signal strong budget availability. Acting within the current fiscal cycle aligns modernization with existing capital spending and reduces operational and maintenance cost risk.
Safe Streets for All (SS4A) Grant
Discuss this project →IT and GIS Modernization with Cybersecurity Enhancements
IT Modernization · Cybersecurity
High Priority
About this project
CUDRC is actively modernizing its IT and GIS infrastructure while maintaining a cybersecurity posture that lacks public documentation of current controls or platform coverage. With $19.3M in infrastructure upgrades underway, gaps in cybersecurity visibility and GIS integration present operational and compliance risk to utility service continuity.
The opportunity
Active capital investment and a $1.4M+ annual IT budget signal near-term technology procurement aligned with the current fiscal cycle. A 2025 leadership transition creates a timely opening to evaluate and strengthen existing technology strategies, with spending eligible to align with state and federal infrastructure funding pathways.
Web Accessibility & Digital Services Compliance
Digital Equity · ADA Compliance
High Priority
About this project
Public-facing portals lack documented web accessibility compliance, creating potential ADA and digital equity gaps for residents seeking utility services online. Planned investments in customer-service technology and online payments present an immediate risk of embedding non-compliant design into new systems.
The opportunity
Upcoming portal and payment system upgrades offer a cost-effective window to integrate accessibility standards before new infrastructure is locked in. Proactive compliance reduces legal and reputational exposure while ensuring equitable digital access for all ratepayers, aligning with broader IT modernization already underway.