Active Projects
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ITSM Ticketing System Modernization with AI Capabilities
IT Modernization · Service Delivery
High Priority
About this project
The City of Lansing is actively replacing its legacy ITSM ticketing system, prioritizing AI-enabled capabilities to improve IT service delivery. This high-priority initiative is driving near-term procurement decisions amid rising software costs and FY27 budget pressures that threaten operational continuity.
The opportunity
Active budget allocation and an ongoing RFP cycle create immediate procurement momentum, with cooperative contract vehicles available to streamline acquisition. Addressing this now reduces service delivery risk, supports IT staff efficiency, and aligns with the upcoming fiscal year planning window.
Virtualization Platform Migration Before 2026 Deadline
IT Modernization · Infrastructure Cost Optimization
High Priority
About this project
The City of Lansing is actively evaluating alternatives to its current virtualization environment due to significant cost increases, with a migration target of end of 2026. Rising software costs across core platforms are creating direct budget pressure heading into FY27, requiring timely procurement decisions.
The opportunity
A firm end-of-2026 migration deadline creates a defined procurement window that aligns with current FY planning cycles. Acting now allows the City to evaluate cost-optimized solutions, reduce recurring software expenditures, and protect operational continuity before FY27 budget constraints intensify.
IT Managed Services & Cybersecurity Modernization
IT Modernization · Cybersecurity Compliance
High Priority
About this project
An active RFP for IT Managed Services and Cybersecurity Assessment is underway, supported by a $140,250 SLCGP award designated for initiatives including MFA and endpoint detection and response. Gaps in cybersecurity posture and rising software costs elevate operational and compliance risk for city staff and residents.
The opportunity
Dedicated grant funding is already in place, and the FY2026 Homeland Security Grant Program (deadline July 24, 2026) offers an additional funding path to expand cybersecurity scope. Acting within the current procurement and grant cycle maximizes coverage, reduces exposure, and aligns with FY27 budget planning.
Modernize Password and Credential Management
Cybersecurity · IT Modernization
High Priority
About this project
An existing Virtual Workplace Policy identifies password management as an unmet need, while rising identity and licensing costs in the FY27 budget are compounding operational risk. Without a modern credential management solution, the entity faces both security exposure and unsustainable cost pressure on core IT services.
The opportunity
FY27 budget planning and active cybersecurity procurement create a timely window to bundle credential management into broader IT security initiatives. SLCGP and HSGP grant funding may offset costs, and acting now aligns with cost-optimization goals while strengthening identity security posture.
Web & Document Accessibility Compliance Remediation
ADA/WCAG Compliance · Digital Accessibility
High Priority
About this project
An active ADA PDF remediation effort is underway with a 2026 internal completion goal, while a hard regulatory deadline for WCAG/ADA web accessibility compliance falls in April 2027. Unresolved gaps in document and web accessibility create legal liability and restrict equitable public access to government services.
The opportunity
The convergence of an internal 2026 milestone and a firm April 2027 regulatory deadline creates a defined, time-sensitive window to act with executive alignment already in place. Addressing compliance now reduces legal exposure, supports equitable service delivery, and positions the project for available state and federal accessibility funding in the current fiscal cycle.
Mass Notification System Modernization
Emergency Management · Public Safety
High Priority
About this project
The city's current mass notification platform lacks documented contract milestones and performance benchmarks, and prior federal fund oversight deficiencies signal compliance vulnerability. A moderate Emergency Preparedness Gap score indicates meaningful risk to timely, reliable public alerting during critical incidents.
The opportunity
The FY2026 Homeland Security Grant Program (deadline July 2026) provides an eligible funding path for emergency notification modernization, and state FY27 Public Safety Revenue Sharing Grants add further investment capacity. Acting within the current grant cycle strengthens compliance posture, improves resident safety outcomes, and aligns with upcoming budget planning.