Active Projects
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Emergency Response Plan & Mass Notification Modernization
Emergency Management · Utility Operations
High Priority
About this project
KUB's Emergency Response Plan dates to 2011, covers only wastewater operations, and is overdue for review — leaving water and other utility systems out of compliance with Tennessee's EOP mandate. The outage notification system's vendor and contract status are unknown, creating a critical preparedness gap across all utility operations.
The opportunity
Tennessee's EOP compliance requirement and an active internal initiative around digital outage notification signal leadership readiness and near-term budget alignment. Addressing this now reduces regulatory exposure, strengthens continuity across all utility services, and protects the communities KUB serves.
Web Accessibility & Digital Portal Compliance
Digital Accessibility · Regulatory Compliance
High Priority
About this project
KUB faces a federal Title II mandate requiring WCAG 2.1 Level AA compliance across its public website and mobile app by 2027/2028, with documented gaps remaining. A parallel $500,000 city website initiative and an ongoing Customer Information System replacement amplify the urgency of delivering accessible, compliant digital experiences to the public.
The opportunity
The 2027/2028 federal deadline creates a defined procurement and implementation window, and the City of Knoxville's allocated website budget signals near-term capital availability. Acting within the current fiscal planning cycle allows KUB to align accessibility remediation with the CIS replacement, reducing rework costs and ensuring equitable public access from the outset.
Title II federal mandate
Discuss this project →Privileged Access Management for Utility Cybersecurity Compliance
Cybersecurity · IT Modernization
High Priority
About this project
KUB is subject to NERC CIP cybersecurity standards while simultaneously replacing a 25-year-old Customer Information System and modernizing SCADA infrastructure—compounding IT transformation risk. A documented need for centralized credential and privileged access management exists alongside pending decisions on several security and infrastructure platforms.
The opportunity
The active Enterprise Technology Roadmap (FY26–FY30, $38.8M) provides a funded, multi-year window to address privileged access controls before new systems go live. Acting within the current fiscal cycle reduces compliance exposure under NERC CIP and strengthens security posture across modernized utility infrastructure.
NERC CIP compliance mandate
Discuss this project →IT Infrastructure Modernization for Utility Operations
IT Modernization · Utility Operations
High Priority
About this project
A $38.8M Enterprise Technology Roadmap (FY26–FY30) is driving broad IT infrastructure transformation, including replacement of a 25-year-old Customer Information System. Active procurement decisions across multiple platforms signal an organization managing significant operational and cybersecurity risk during transition.
The opportunity
The 2026 CIS implementation start creates a defined window to align complementary endpoint and IT management tooling within an already-funded, multi-year capital plan. Acting within the current fiscal cycle ensures continuity, reduces transition risk, and maximizes stewardship of committed public infrastructure investment.
Fleet Telematics & Liability Risk Reduction
Fleet Safety · Operational Risk Management
High Priority
About this project
KUB operates a large utility fleet logging approximately 4.1 million miles annually while self-insuring for automobile liability, creating direct financial exposure with each unverified incident. The absence of telematics or dash cameras leaves the organization without the evidence and visibility needed to manage risk, driver behavior, or incident response effectively.
The opportunity
An active Fleet Modernization Strategic Plan signals internal budget alignment and organizational readiness to act within the current planning cycle. Deploying fleet telematics now reduces self-insured liability exposure, improves operational accountability, and positions the initiative within an already-funded modernization framework.
Modernize Customer Information and SCADA Systems
IT Modernization · Utility Operations
High Priority
About this project
KUB is actively replacing a 25-year-old Customer Information System with implementation underway in 2026, alongside concurrent SCADA modernization. These parallel transformations introduce integration complexity and downstream risks across cybersecurity, operational continuity, and digital service delivery for utility customers.
The opportunity
With implementation actively in progress and a funded FY26–FY30 enterprise technology roadmap, decisions on complementary systems and integrations are being made now. Addressing cybersecurity, accessibility, and integration needs in parallel reduces rework costs and protects long-term capital investment.