Active Projects
{{number}} projects identified for {{city}}
Emergency Operations Plan Development & Regulatory Compliance
Emergency Management · Public Safety
High Priority
About this project
Hixson Utility District lacks a documented Emergency Operations Plan, leaving it exposed to compliance risk under Tennessee EOP requirements and federal AWIA/SDWA mandates. Recent incidents—including a water-main break and severe weather events—occurred without after-action reviews, compounding preparedness gaps and regulatory exposure.
The opportunity
Compliance mandates create a non-discretionary, near-term action requirement, and existing IT and public safety budget allocations signal readiness to act within the current fiscal cycle. Addressing these gaps now reduces regulatory liability and strengthens continuity of essential water services for the community.
Unify Mass Notification for Utility Operations
Emergency Management · Public Utility Communications
High Priority
About this project
Hixson Utility District currently relies on a fragmented split system of telephone callouts and social media with no unified notification platform, limiting timely outreach during outages and incidents. Federal AWIA/SDWA and Tennessee EOP compliance mandates require reliable, documented communication capabilities that the current approach cannot consistently support.
The opportunity
An approved strategic initiative for an automated outage and planned-work notification program is funded with a defined timeline and no incumbent vendor, creating a clear opening to act within the current planning cycle. Consolidating communications now reduces compliance exposure, improves service reliability for customers and staff, and aligns with an active IT budget already weighted toward emergency management and public safety technology.
Cybersecurity Software & Credential Management Modernization
Cybersecurity · IT Modernization
High Priority
About this project
Current cybersecurity solutions appear fragmented or insufficient, creating credential management gaps and elevated exposure to unauthorized access across district systems. Without a consolidated approach, operational continuity and data integrity for staff and ratepayers remain at risk.
The opportunity
This initiative is actively funded and in active pursuit, with no incumbent solutions to navigate — making the current fiscal window ideal for procurement. Addressing gaps now reduces operational risk, strengthens posture ahead of audits, and aligns with an IT budget environment favorable for technology investment.
Fleet Management & GIS Integration Modernization
Fleet Management · GIS & Asset Modernization
High Priority
About this project
Hamilton County has a dedicated budget line for a fleet management computer system and procurement software, with existing GIS infrastructure already used for fleet tracking. Fragmented tools and manual processes create operational inefficiencies and limit visibility into asset utilization and work-order management.
The opportunity
A funded strategic initiative for GIS and enterprise asset and work-order modernization is actively in pursuit with near-term timelines, making this an ideal moment to consolidate fleet operations. Integrating fleet management with existing GIS infrastructure improves service delivery, reduces overhead, and aligns with the current budget cycle.
Payment Platform Transition & Customer Migration
Utility Billing · Digital Service Delivery
High Priority
About this project
The district faces a firm August 2026 deadline to transition its payment platform and migrate its customer base, creating immediate implementation risk. A recent audit also flagged P-Card policy gaps, signaling broader procurement and financial operations process needs.
The opportunity
The August 2026 deadline establishes a near-term, non-negotiable window to act, with adjacent opportunities to modernize customer portal and billing workflows in a single effort. Addressing this now reduces operational disruption, supports audit compliance, and aligns with the current fiscal planning cycle.