Active Projects
{{number}} projects identified for {{city}}
Privileged Access & Credential Management Compliance
Cybersecurity · IT Compliance
High Priority
About this project
TennCare's PRIV 004 policy mandates centralized password management and controlled credential sharing by March 4, 2026, yet the credential management gap remains unaddressed. A recent contractor data breach has intensified public accountability pressure, elevating the operational and reputational risk of inaction.
The opportunity
The March 2026 compliance deadline creates a firm, near-term procurement window with no room for delay. Existing IAM infrastructure supports faster integration, and approved IT modernization budgets confirm funding capacity to close this gap within the current fiscal cycle.
NASPO ValuePoint
Discuss this project →Modernize TennCare Contact Center Service Delivery
IT Modernization · Digital Service Delivery
High Priority
About this project
The TennCare Connect Contact Center RFP was rebid following a formal protest, and the incumbent contract is set to expire by July 14, 2027, creating an 18-month window to ensure uninterrupted member support and digital service continuity. Failure to act within this window risks service gaps for Medicaid beneficiaries and operational disruption to a high-volume, mission-critical function.
The opportunity
FY2026–2027 budget allocations explicitly earmark funding for a new contact center solution, making this a fully funded, near-term procurement with defined organizational intent. Acting within the current RFP cycle ensures continuity of member services, reduces transition risk, and aligns with the state's broader IT modernization priorities.
NASPO ValuePoint
Discuss this project →Modernizing Medicaid Systems for Eligibility & Program Integrity
IT Modernization · Medicaid & Health IT
High Priority
About this project
TennCare is actively modernizing its Medicaid Management Information System and Tennessee Eligibility Platform—complex, enterprise-scale initiatives with confirmed system integrator involvement. Delays or integration gaps risk disrupting eligibility determinations, program integrity, and continuity of care for enrolled Medicaid beneficiaries.
The opportunity
Procurement releases are projected for Q3 2026 and Q1 2027, with FY2026–2027 budget explicitly funding these initiatives—creating a defined window for aligned technology engagement. Acting within this cycle supports seamless integration, reduces implementation risk, and strengthens outcomes for the populations TennCare serves.
NASPO ValuePoint
Discuss this project →Web Accessibility & Public Portal Modernization
IT Modernization · Digital Accessibility
High Priority
About this project
TennCare's public-facing digital services and portals reflect gaps in web accessibility and resident-facing functionality, creating equity and compliance risk for Medicaid beneficiaries. Broader IT modernization efforts—including MMIS and the Tennessee Eligibility Platform—underscore the urgency of aligning digital infrastructure with accessibility standards.
The opportunity
Budget-approved modernization initiatives with projected procurements in Q3 2026 and Q1 2027 create a defined window to address accessibility gaps alongside existing digital transformation work. Acting within the current fiscal cycle enables integrated delivery, reduces remediation costs, and improves equitable access to public health services.
NASPO ValuePoint
Discuss this project →Modernize Emergency Preparedness & Mass Notification Infrastructure
Emergency Management · Public Health Operations
High Priority
About this project
Critical preparedness gaps exist, including no current Emergency Operations Plan, no agency-specific mass-notification platform, and no dedicated emergency management coordinator. Recent declared emergencies have occurred without agency-specific response infrastructure, elevating operational risk to program continuity and the populations served.
The opportunity
Budget-approved IT modernization cycles and a substantial annual technology spend provide a viable funding pathway to close these gaps within the current planning horizon. Addressing preparedness infrastructure now reduces operational exposure and strengthens continuity of services for vulnerable beneficiaries.