Active Projects
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Cybersecurity Compliance & Credential Management
Cybersecurity Compliance · IT/OT Endpoint Management
High Priority
About this project
Active Tennessee Public Utility Commission mandates require a formal cybersecurity plan, password protection, and IT/OT endpoint management. Expanding digital infrastructure—including broadband, billing portals, and AMI systems—widens the attack surface with no documented tooling currently aligned to these mandates.
The opportunity
Regulatory consequences tied to utility commission mandates create immediate compliance urgency, and a recently completed customer-system conversion opens a natural window for cybersecurity hardening. Demonstrated investment capacity and a greenfield technology environment support near-term action ahead of the next planning cycle.
Fleet Telematics & Driver Safety Implementation
Fleet Management · Public Utility Safety
High Priority
About this project
A vehicle accident resulting in a power outage and an active motor-vehicle personal-injury lawsuit have created documented, immediate safety and legal exposure within the fleet operation. With no telematics or incident review program in place, there is no systematic visibility into driver behavior, vehicle location, or post-incident data — leaving the utility operationally and legally vulnerable.
The opportunity
The active lawsuit makes fleet telematics a time-sensitive operational and risk-mitigation priority, not a discretionary upgrade. A funded EV-transition initiative further supports investment now, as a telematics platform can serve both current safety needs and long-term fleet visibility — aligning with the upcoming fiscal planning cycle.
Unified Emergency Management & Mass Notification Readiness
Emergency Management · Public Utility Operations
High Priority
About this project
The utility has no department-specific Emergency Operations Plan and no dedicated mass-notification platform, leaving a critical gap in coordinated incident response. Existing outage detection systems do not provide unified emergency management capability, exposing the organization and the communities it serves during severe weather and grid disruption events.
The opportunity
Leadership has acknowledged the preparedness gap, and existing outage detection infrastructure can reduce implementation complexity and cost. Prioritizing this initiative in the upcoming fiscal cycle strengthens operational continuity, supports regulatory alignment, and protects public trust during critical service disruptions.
Modernize Customer Portal and Digital Infrastructure
IT Modernization · Digital Service Delivery
High Priority
About this project
Following a major customer-system conversion tied to broadband expansion, the utility's new portal and growing digital footprint require ongoing IT management, web accessibility compliance, and post-implementation support. Gaps in these areas elevate operational risk and may affect equitable public access to essential utility services.
The opportunity
The utility's $11.6M broadband investment signals strong technology commitment and budget capacity, and the active post-conversion window creates a near-term opening to address support, accessibility, and digital experience needs. Acting within the current fiscal cycle aligns modernization efforts with existing investment momentum and reduces compounding technical debt.
BEAD broadband award
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