3 entities actively seeking solutions — right now.

Pursuit detects real-time signals from government agencies facing incident response delays—Palo Alto, Oakley, Beaufort—signaling xMatters demand. Win before RFP; thousands more opportunities await in Pursuit.

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SLED entities monitored

110K+

Documents processed monthly

3M+

Before RFPs drop

6–18mo

Earlier than the competition

92 days

From 110K+ entities monitored

Pre-RFP signals for

<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Palo Alto</div><div class='ecard-meta'>County Government · CA</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Service desk requests resolved within 8 hours at only 45 to 48 percent</div><div class='signal-body-text'>The City of Palo Alto is addressing significant service desk performance gaps, with only 45–48% of requests resolved within 8 hours in FY23–FY24. This delay indicates a critical need for incident management software and IT alerting systems to accelerate resolution times and improve service delivery. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Accelerate incident resolution to improve employee service satisfaction</div><div class='signal-body-text'>City of Palo Alto's prolonged service desk resolution times create downstream operational disruptions, forcing employees to wait extended periods for critical IT support that impacts productivity. By addressing this performance gap, the city can reduce support backlog costs and improve employee satisfaction while freeing IT staff to focus on strategic initiatives.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Darren Numoto</span><span class='contact-title'>Information Technology Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Sherrie Wong</span><span class='contact-title'>Senior Management Analyst</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Lauren Lai</span><span class='contact-title'>Director of Administrative Services/chief Financial Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Kiely Nosé</span><span class='contact-title'>Assistant City Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ed Shikada</span><span class='contact-title'>City Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.cityofpaloalto.org/files/assets/public/v/1/administrative-services/city-budgets/fy-2026-city-budget/adopted/fy-2026-adopted-operating-budget_final.pdf#page=314' target='_blank'>View source · 2026-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div> <div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Beaufort</div><div class='ecard-meta'>County Government · SC</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Incident acknowledgement delays exceeded 300 minutes in April 2026</div><div class='signal-body-text'>The City of Beaufort is addressing significant incident response delays, with average acknowledgement times exceeding 300 minutes in April 2026. This operational challenge creates demand for incident management software and IT alerting systems to accelerate initial response times. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Faster emergency response through improved team communication systems</div><div class='signal-body-text'>The City of Beaufort's prolonged incident acknowledgement delays risk escalating response costs and potential service disruptions across critical operations. By reducing acknowledgement times, the city can minimize operational downtime, lower emergency management expenses, and improve stakeholder confidence in public safety responsiveness.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 2 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Charles Prezalor</span><span class='contact-title'>Senior Systems Engineer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Tracy Bork</span><span class='contact-title'>Systems Administrator</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://beaufortsc.api.civicclerk.com/v1/Meetings/GetMeetingFileStream(fileId=4467,plainText=false)#page=57' target='_blank'>View source · 2026-06-09</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>

Why needs Pursuit

92 days

Earlier to every deal

Pursuit customers engage an average of 92 days before the competition finds the same opportunity — giving Keeper Security's team time to shape the deal and show up as the trusted partner before any RFP is written.

2.5M

Documents processed monthly

Pursuit reads 2.5 million government documents monthly — meeting minutes, strategic plans, budget filings, and FOIA records — surfacing the signals that matter to Keeper Security's ICP before they become public solicitations.

73%

Of deals are decided before the RFP drops

By the time a formal solicitation is published, the winning vendor is usually already in the room. Pursuit gets your team there first — with the context, contacts, and credibility to shape the deal before anyone else knows it exists.

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See xMatters, inc's full pipeline in Pursuit.

These three are a sample of what Pursuit surfaces for xMatters, inc across 110,000+ entities matched to your ICP. Book time to see your full ICP‑matched opportunity list — with contacts, signals, and source documents for every account.

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