From 110K+ entities monitored
Pre-RFP signals for
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Office of the State Comptroller</div><div class='ecard-meta'>County Government · CT</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Connecticut issued RFP for call center and customer service work</div><div class='signal-body-text'>The Office of the State Comptroller is pursuing call center and customer service work requiring in-state and US-based service delivery. This initiative directly aligns with contact center services and omnichannel solutions that support back-office operations and eligibility enrollment. No RFP has been issued; this represents pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Modernize Connecticut's customer service with omnichannel solutions</div><div class='signal-body-text'>The Office of the State Comptroller must manage constituent inquiries and enrollment processing at scale while maintaining compliance with state service delivery mandates. By consolidating call center operations with a qualified provider, the agency can reduce administrative overhead and improve response times—delivering measurable cost savings and service reliability.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Jody Dear</span><span class='contact-title'>Associate for Business and Finance</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Angelo Romano</span><span class='contact-title'>Core-ct</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Rick Piotrowski</span><span class='contact-title'>Procurement Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Brianne Mckenna</span><span class='contact-title'>Information Technology Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Donalynn Black</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://osc.ct.gov/vendor/rfps/2026/RFP%20MEHIP%202.27.2026.pdf#page=28' target='_blank'>View source · 2026-03-27</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Department of Public Safety</div><div class='ecard-meta'>County Government · MN</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Issuing RFP for Crisis Response grant program with 7.5 million funding</div><div class='signal-body-text'>The Department of Public Safety is actively planning a Crisis Response grant program with over $7.5 million in funding for local and Tribal governments to address crisis response needs. This initiative requires omnichannel contact center solutions and AI-powered digital modernization services to manage high-volume emergency communications effectively. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Modernizing crisis response operations through omnichannel contact center solutions</div><div class='signal-body-text'>The Department of Public Safety's $7.5 million allocation creates budget certainty for local and Tribal governments to strengthen crisis response infrastructure without competing for limited discretionary funds. By securing grant-backed contact center modernization now, jurisdictions can reduce emergency response delays and improve citizen outcomes during critical incidents.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Naomi Munzer</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Kyle Temme</span><span class='contact-title'>Emergency Management Performance Grant (empg) Administrator</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Cordell Norman</span><span class='contact-title'>9-1-1 Project Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Leah Palmer</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Allison Farole</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://assets.dps.mn.gov/files/ojp/RFP-Crisis-Response-2026-2028-Final.pdf#page=5' target='_blank'>View source · 2026-03-16</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Washington State Health Care Authority</div><div class='ecard-meta'>County Government · WA</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Issuing RFP for comprehensive call center operations and eligibility verification</div><div class='signal-body-text'>Washington State Health Care Authority is actively planning comprehensive call center operations with 24/7 emergency access, an interactive website, and intake/eligibility verification for Apple Health clients. This initiative directly aligns with contact center services, omnichannel solutions, and eligibility support capabilities. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Modernizing member enrollment through omnichannel contact solutions</div><div class='signal-body-text'>Washington State Health Care Authority must manage escalating call volumes and enrollment backlogs across Apple Health, creating urgent pressure to reduce processing delays and improve client satisfaction metrics. By implementing integrated back-office and eligibility support operations, the agency can measurably decrease intake cycle times and administrative costs while meeting statutory service-level requirements.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Taylor Linke</span><span class='contact-title'>Director, It Innovation and Customer Experience Administration</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Leta Evaskus</span><span class='contact-title'>Operations Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Becky Carrell</span><span class='contact-title'>Deputy Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Christine Davis</span><span class='contact-title'>Procurement Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Danielle Mortenson</span><span class='contact-title'>Rfp Coordinator</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.hca.wa.gov/assets/program/rfp-2025hca15.pdf#page=13' target='_blank'>View source · 2026-03-26</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>