From 110K+ entities monitored
Pre-RFP signals for
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Chattanooga</div><div class='ecard-meta'>County Government · TN</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>FY26 budget funds expanded 311 Service Center capabilities</div><div class='signal-body-text'>The City of Chattanooga established a new Office of Constituent Services and expanded its 311 Service Center capabilities in its FY26 budget, with a 4.0% call abandonment rate indicating room for improvement. Web-based citizen request management software can help reduce abandonment rates and streamline constituent interactions across channels. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Lower abandonment rates through improved citizen request management</div><div class='signal-body-text'>The City of Chattanooga's investment in constituent services signals leadership commitment to measurable service quality, with the 4.0% abandonment rate representing quantifiable performance baseline for ROI tracking. Upgrading to integrated request management software enables the city to demonstrate fiscal accountability and operational efficiency gains to stakeholders and budget committees.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Derek Frizzell</span><span class='contact-title'>Director 311 Operations</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Kimberly Strong</span><span class='contact-title'>Director of Constituent Services</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Clint Walker</span><span class='contact-title'>Director of It Operations</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>James Cutcliff</span><span class='contact-title'>Director of Business and Finance Management, Technology Services</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Dan Tolliver</span><span class='contact-title'>Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZmFjNzY5ZmExNmY2NTk2MTA2IiwidSI6ImFIUjBjSE02THk5amFHRjBkR0Z1YjI5bllTNW5iM1l2YzJsMFpYTXZaR1ZtWVhWc2RDOW1hV3hsY3k5eVpYTnZkWEpqWlhNdlEwRkNVaTB5TURJM1h6QXVjR1JtIiwia2lkIjoiMSIsInAiOjI0MywiYyI6ODIzOX0.WNTXk2Qs2Jz5v11SHAQZ3Ac-JU7a6j7cT9n06XPROpU' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Rochester</div><div class='ecard-meta'>County Government · NY</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>311 center consolidating calls and launching mobile app</div><div class='signal-body-text'>The City of Rochester is consolidating its 311 center to handle all Neighborhood Service Center calls and launching a mobile app, though budget constraints will force holiday closures starting July 1, 2026. This expansion creates demand for web-based citizen request management software that can streamline call intake, mobile accessibility, and operational efficiency across consolidated services. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamlined citizen requests reduce response times and operational costs</div><div class='signal-body-text'>The City of Rochester's holiday closures will create service gaps that strain citizen satisfaction and increase complaint backlogs during peak demand periods. A unified request management platform can bridge these gaps by enabling asynchronous intake and prioritization, reducing operational strain while protecting service levels despite budget constraints.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Erica Hernandez</span><span class='contact-title'>Administrator</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Harriet Fisher</span><span class='contact-title'>Chief Technology Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Michael Cerretto</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Liliana Ruiz</span><span class='contact-title'>Special Projects Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Suzanne Warren</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjU0MmEzNTlhMTI5Y2I2NWI4N2FmOGQ5IiwidSI6ImFIUjBjSE02THk5M2QzY3VZMmwwZVc5bWNtOWphR1Z6ZEdWeUxtZHZkaTl6YVhSbGN5OWtaV1poZFd4MEwyWnBiR1Z6THpJd01qWXRNRFV2TWpBeU5pMHlOeVV5TUZCeWIzQnZjMlZrSlRJd1FuVmtaMlYwSlRJd2IyNXNhVzVsSlRJd2RtVnljMmx2YmlVeU1GSkZSRlZEUlVRdWNHUm1QMk5vWldOclgyeHZaMmRsWkY5cGJqMHgiLCJraWQiOiIxIiwicCI6MjU0LCJjIjo4MjM5fQ.SgE8mJYeAmWsxqL9-SWW1yQFvGb1lXX7ShnQlV1Xm3U' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Missoula</div><div class='ecard-meta'>County Government · MT</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>FY2027 request seeks $28,500 for website modernization tools</div><div class='signal-body-text'>The City of Missoula is planning a $28,500 modernization investment in FY2027 after eight years without capability upgrades, seeking tools under a three-year contract. This initiative directly addresses their need for web-based citizen request management and 311 software to streamline service delivery. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamlined citizen requests reduce municipal service response times</div><div class='signal-body-text'>After eight years without modernization, the City of Missoula faces mounting technical debt that constrains staff productivity and citizen satisfaction. The FY2027 budget request signals leadership commitment to eliminating service delivery bottlenecks and reducing operational costs through a three-year software investment.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Jesse Neidigh</span><span class='contact-title'>Information Technology Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ginny Merriam</span><span class='contact-title'>Public Information & Communications Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Elizabeth Visscher</span><span class='contact-title'>IT Operations Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Matt Erickson</span><span class='contact-title'>Software Developer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>John Adams</span><span class='contact-title'>Strategic Projects Administrator</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZjhjNzY5ZmExNmY2NTk0MjI1IiwidSI6ImFIUjBjSE02THk5M2QzY3VZMmt1YldsemMyOTFiR0V1YlhRdWRYTXZSRzlqZFcxbGJuUkRaVzUwWlhJdlZtbGxkeTg0TVRRMk55OUdXVEkzTFVObGJuUnlZV3d0VTJWeWRtbGpaWE10TWkxWFpXSnphWFJsTFUxdlpHVnlibWw2WVhScGIyND0iLCJraWQiOiIxIiwicCI6MSwiYyI6ODIzOX0.uvWx0XpJOkAPWu1BIBXaD2_Od_VLzclfU9JGJ6_IjfM' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>