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<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Watauga County</div><div class='ecard-meta'>County Government · NC</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Emergency Services reviewing AI solutions to manage spam calls</div><div class='signal-body-text'>Watauga County Emergency Services' Communications Division is actively reviewing AI solutions to manage a significant influx of spam calls overwhelming their 911/PSAP facility and impacting telecommunicator performance. Contact center platforms with interaction analytics and workforce engagement tools can address call filtering and agent efficiency challenges. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Reduce 911 call center strain with intelligent spam filtering</div><div class='signal-body-text'>Watauga County Emergency Services faces escalating operational strain as spam calls consume critical telecommunicator capacity, delaying response to genuine emergencies. Deploying omnichannel routing systems with intelligent call filtering directly protects public safety outcomes while reducing staff burnout and associated turnover costs.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Melissa Harmon</span><span class='contact-title'>Council Member</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Drew Eggers</span><span class='contact-title'>Head of It</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Deron Geouque</span><span class='contact-title'>County Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Misty Watson</span><span class='contact-title'>Regular Employee Representative Alternate</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>William Holt</span><span class='contact-title'>Emergency Services Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.wataugacounty.org/App_Pages/Dept/BOC/viewboardpacket.aspx?id=Forms%2FPublicBoardPacket%2F2026+Annual+Pre-Budget+Retreat.pdf#page=597' target='_blank'>View source · 2026-02-26</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Gratiot County</div><div class='ecard-meta'>County Government · MI</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Dispatch center seeking to replace Computer-Aided Dispatch system</div><div class='signal-body-text'>Gratiot County's dispatch center is actively replacing its Computer-Aided Dispatch system, with bids opening May 4th and implementation targeted for early 2028. This modernization creates demand for contact center platforms, omnichannel routing systems, and interaction analytics tools to enhance emergency response coordination. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Gratiot County modernizes emergency response with advanced routing technology</div><div class='signal-body-text'>Gratiot County's dispatch modernization timeline creates budget allocation pressure, requiring procurement teams to evaluate workforce engagement and analytics capabilities before May's bid deadline. Early vendor engagement now positions solutions that reduce dispatcher training cycles and operational ramp-up time post-implementation, directly lowering transition costs and service disruption risk.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Kevin Whaley</span><span class='contact-title'>Treasurer/finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>David Rapacz</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Matt Hewitt</span><span class='contact-title'>It Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Stephanie Howes</span><span class='contact-title'>Payroll</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Monte Malek</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.youtube.com/watch?v=WrJMD82a3yI&t=1793' target='_blank'>View source · 2026-04-21</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Douglas County</div><div class='ecard-meta'>County Government · WI</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>911 phone system CallWorks replacement requiring state grant funding</div><div class='signal-body-text'>Douglas County's 911 system CallWorks is end-of-life and unsupported, requiring replacement with a $350,000 budget via state grant application in July. Contact center platforms and omnichannel routing systems are critical to modernizing their emergency communications infrastructure. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Omnichannel routing improves Douglas County emergency response efficiency</div><div class='signal-body-text'>Douglas County faces operational risk if emergency call routing fails during the grant application window, potentially disrupting critical public safety response times. By securing a modern contact center platform now, the county can ensure uninterrupted emergency communications and demonstrate fiscal responsibility to state funding reviewers.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 3 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Adam Olson</span><span class='contact-title'>Emergency Mgmt Planner & Risk Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Bill Whiteside</span><span class='contact-title'>Finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Dan Lindberg</span><span class='contact-title'>It Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.douglascountywi.gov/AgendaCenter/ViewFile/Agenda/_04302026-1639#page=68' target='_blank'>View source · </a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>