From 110K+ entities monitored
Pre-RFP signals for
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Town of Grafton</div><div class='ecard-meta'>County Government · MA</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Student help desk supporting Chromebooks with limited staffing resources</div><div class='signal-body-text'>The Town of Grafton is managing Chromebook support for students and staff with a single assistant mobile device manager working only six hours weekly, indicating significant capacity constraints. An AI-powered employee service desk or IT service management platform could streamline ticket routing, automate routine support requests, and extend coverage beyond current staffing limits. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Scaling IT support capacity for district device management</div><div class='signal-body-text'>The Town of Grafton faces escalating support backlogs and delayed issue resolution that directly impact student and staff productivity, creating hidden operational costs. Implementing an automated service desk would reduce response times and free constrained resources, enabling the district to redirect limited IT budget toward strategic technology initiatives rather than reactive support.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 1 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Michael Fitzpatrick</span><span class='contact-title'>Superintendent-Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZjdjNzY5ZmExNmY2NTkzM2IwIiwidSI6ImFIUjBjSE02THk5M2QzY3VlVzkxZEhWaVpTNWpiMjB2ZDJGMFkyZ19kajAzU25KMmJIQnVhMlJDVFE9PSIsImtpZCI6IjEiLCJ0IjoxMCwiYyI6ODAzN30.1rl2T4AYjdh4jx84s9ilO_uyU_qY3wNnD0KdDDXNuKw' target='_blank'>View source · 2026-10-07</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>State of Maryland</div><div class='ecard-meta'>County Government · MD</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>JIRA IT service management master contract expires September 2027</div><div class='signal-body-text'>The State of Maryland's Department of Information Technology is planning to renew its master contract for JIRA, its IT service-management system of record, which expires on 30 September 2027. This renewal presents an opportunity for providers of IT service management platforms and AI-powered employee service desks to address the state's evolving needs. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamline employee support with AI-powered service automation</div><div class='signal-body-text'>The State of Maryland risks operational disruption and budget overruns if its JIRA renewal process lacks competitive evaluation of total cost of ownership across platforms. Securing a modernized IT service-management solution now protects against escalating licensing and support costs while ensuring uninterrupted service delivery to state agencies through 2027 and beyond.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Katie Savage</span><span class='contact-title'>Secretary of Information Technology</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Venkat Koshanam</span><span class='contact-title'>Chief Information Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Jason Silva</span><span class='contact-title'>Chief Technology Officer for Platform & Client Services</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Lauren Gilchrist</span><span class='contact-title'>Senior Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Karen Poplewski</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjczYmI3ZmQ3NmQ3OGJjNDAwNjU4NjBmIiwidSI6ImFIUjBjSE02THk5aWNIY3ViV0Z5ZVd4aGJtUXVaMjkyTDBSdlkzVnRaVzUwY3k4eU1ESTJMMU5WVUZBbE1qQjZla1JIVXlVeU1EWTRMVWxVTG5Ca1pnPT0iLCJraWQiOiIxIiwicCI6MSwiYyI6ODAzN30.fyVq7TTXFHprkeFFowoeqzU0t7Eul6_hGczuRyB8n4Q' target='_blank'>View source · 2026-10-07</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Joliet Junior College</div><div class='ecard-meta'>County Government · IL</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>IT division addressing difficulty attracting and retaining technology staff</div><div class='signal-body-text'>Joliet Junior College's IT division is struggling to attract and retain staff with the technical expertise needed to support students and faculty, leaving their technology support team understaffed. This staffing gap creates an urgent need for AI-powered employee service desks and IT service management platforms that can automate routine support tasks and reduce dependency on specialized personnel. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamlined employee support reduces administrative burden on staff</div><div class='signal-body-text'>Joliet Junior College faces escalating operational costs as limited IT staff struggle to maintain service levels, risking student and faculty productivity losses. By deploying knowledge management and self-service solutions, the college can redirect constrained resources toward strategic initiatives while ensuring consistent support availability across campus operations.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Christopher Ostwinkle</span><span class='contact-title'>Interim Chief Information Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Judy Connelly</span><span class='contact-title'>Chief Human Resources Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Mark Morrissey</span><span class='contact-title'>Manager, Talent and Labor Relations</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Mae Alegado</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Timothy Roessler</span><span class='contact-title'>Director, Enterprise Applications</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVkNjhjNTJhYmFjY2E3MTNjNzlkOGJjIiwidSI6ImFIUjBjSE02THk5cWFtTXVaV1IxTDNOcGRHVnpMMlJsWm1GMWJIUXZabWxzWlhNdlVFUkdjeTlDYjJGeVpDVXlNRzltSlRJd1ZISjFjM1JsWlhNdlJsa3lOeVV5TUVacGJtRnNKVEl3UW5Wa1oyVjBKVEl3UW05dmF5VXlNRmRsWWlVeU1GSmxZV1I1TG5Ca1pnPT0iLCJraWQiOiIxIiwicCI6NjcsImMiOjgwMzd9.KylpYDld5V7R9YxsGAxQymbY8PUtqp45NGAvNkAV1GA' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>