From 110K+ entities monitored
Pre-RFP signals for
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Temple</div><div class='ecard-meta'>County Government · TX</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Moving existing system to Salesforce CRM with implementation partner</div><div class='signal-body-text'>The City of Temple is planning to migrate its existing system to Salesforce CRM with a new implementation partner, budgeting $200,000 for migration and one year of support. This modernization effort creates demand for cobrowse solutions, screen sharing tools, and guided support platforms to enhance agent productivity during the transition. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Salesforce investment enables City of Temple customer engagement transformation</div><div class='signal-body-text'>City of Temple's $200,000 CRM investment signals budget availability and procurement momentum for complementary solutions that reduce implementation risk and accelerate user adoption. By integrating support tools during the transition, the city can minimize service disruptions and protect citizen satisfaction metrics while maximizing return on its modernization investment.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 4 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Kellie Brown</span><span class='contact-title'>Chief Information Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Heather Mikulas</span><span class='contact-title'>Director of Customer Care</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Belinda Mattke</span><span class='contact-title'>Director of Purchasing & Facility Services</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Jeff Stone</span><span class='contact-title'>Gis Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.youtube.com/watch?v=EBO07yqirYc&t=5500' target='_blank'>View source · 2026-05-22</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Palm Coast</div><div class='ecard-meta'>County Government · FL</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Reducing call volume through online portal and text messaging features</div><div class='signal-body-text'>The City of Palm Coast is actively planning to decrease customer service calls by expanding its online portal and website resources, including a newly introduced text message feature to reduce call center congestion. This initiative creates demand for cobrowse solutions, screen sharing tools, and guided support platforms that can enhance self-service capabilities and agent efficiency. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Enhance citizen support with guided digital assistance tools</div><div class='signal-body-text'>City of Palm Coast faces escalating operational costs from high call volumes that strain staffing budgets and delay constituent service delivery. By shifting interactions to digital channels, the city can reallocate resources toward higher-value services while reducing per-contact expenses and improving response times.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Cynthia Schweers</span><span class='contact-title'>Customer Service Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Doug Akins</span><span class='contact-title'>Director of IT</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Brittany Kershaw</span><span class='contact-title'>Director of Communications & Marketing</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Mike Mcglothlin</span><span class='contact-title'>City Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Gwen Ragsdale</span><span class='contact-title'>Budget & Procurement Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://copc-strapi-production.s3.amazonaws.com/FY_26_Budget_Book_Final_ADA_Compliant_ced0be6e1a.pdf#page=191' target='_blank'>View source · 2026-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Evanston</div><div class='ecard-meta'>County Government · IL</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Service demand surges 55.8% through 311 calls and text contacts</div><div class='signal-body-text'>The City of Evanston is experiencing a significant surge in service demand, with 311 contacts, calls, and texts increasing 55.8% from January to May, indicating urgent capacity challenges. This spike creates immediate need for cobrowse solutions, screen sharing, and guided support platforms to handle increased agent interactions efficiently. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Guided support reduces citizen wait times and improves satisfaction</div><div class='signal-body-text'>The City of Evanston's 55.8% surge in service requests threatens budget predictability and staff retention as agents face unsustainable workload increases. Implementing guided support and screen-sharing capabilities directly reduces per-contact resolution time, lowering operational costs while improving citizen satisfaction metrics that impact municipal performance ratings.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Dmitry Shub</span><span class='contact-title'>Chief Information Officer (cio) & Division Manager, Information Technology</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Jim Milano</span><span class='contact-title'>Information Technology Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Cynthia Vargas</span><span class='contact-title'>Communications and Engagement Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Tasheik Kerr</span><span class='contact-title'>Assistant To the City Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Michael Rivera</span><span class='contact-title'>Interim Director, Administrative Services</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.youtube.com/watch?v=5RGKzBCZYuY&t=1609' target='_blank'>View source · 2026-06-16</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>