From 110K+ entities monitored
Pre-RFP signals for
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Topeka</div><div class='ecard-meta'>County Government · KS</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Resident reports missing bill notifications from city</div><div class='signal-body-text'>The City of Topeka is addressing a critical gap in bill notification delivery after a resident reported not receiving bills despite multiple inquiries to the city. This situation highlights the need for a reliable customer engagement operating system and omnichannel communications platform to ensure utilities reach customers consistently across all channels. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Improve utility bill delivery and customer notification reliability</div><div class='signal-body-text'>The City of Topeka risks compliance violations and potential revenue loss when billing notifications fail to reach residents, creating audit exposure and collection delays. Implementing a unified communications platform would reduce customer service overhead and improve billing cycle predictability, directly protecting municipal revenue streams.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Pattie Biggs</span><span class='contact-title'>Interim Chief Information Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Nicole Malott</span><span class='contact-title'>Utilities</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ben Hart</span><span class='contact-title'>Interim Chief Financial Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Sylvia Davis</span><span class='contact-title'>Utilities Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Luis Matos</span><span class='contact-title'>Procurement Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjA0MDBjNzY5ZmExNmY2NTljMDgwIiwidSI6ImFIUjBjSE02THk5M2QzY3VlVzkxZEhWaVpTNWpiMjB2ZDJGMFkyZ19kajFEUW5WMk5Ya3diSGRNWXc9PSIsImtpZCI6IjEiLCJ0IjoxMDYwNiwiYyI6NzM0M30.nhmk4cy-25VCBh9UPD9rACNyCpxtEZ8ALc0ydViJ7S8' target='_blank'>View source · 2026-09-08</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Minden</div><div class='ecard-meta'>County Government · LA</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Resident disputes water bill due to inadequate utility communication</div><div class='signal-body-text'>The City of Minden is addressing resident complaints about water bill disputes due to lack of proactive communication and clear instructions from the utility. This signals a need for a customer engagement operating system and omnichannel communications platform to improve billing transparency and dispute resolution. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Utilities need better resident communication channels and engagement tools</div><div class='signal-body-text'>The City of Minden risks increased operational costs and staff burden from handling manual dispute resolution and customer service inquiries without structured communication workflows. By implementing a centralized engagement system, the city can reduce administrative overhead and redirect resources toward core utility operations while improving resident satisfaction metrics.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 1 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Tyler Wallace</span><span class='contact-title'>Director of Public Works</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZjdjNzY5ZmExNmY2NTkzMWY3IiwidSI6ImFIUjBjSE02THk5M2QzY3VlVzkxZEhWaVpTNWpiMjB2ZDJGMFkyZ19kajFLVlU1VlJGSkNlR3hMU1E9PSIsImtpZCI6IjEiLCJ0IjozNDExLCJjIjo3MzQzfQ.nOYqASbJSWedGgJc3Lf66H3qCQ-halSDsiE1F45r6o8' target='_blank'>View source · 2026-09-08</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Madison County</div><div class='ecard-meta'>County Government · GA</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Dispatch center needs capability to receive and store video</div><div class='signal-body-text'>Madison County dispatch staff have identified a critical gap: they cannot currently receive, store, or process video and photos from callers, limiting their emergency response capabilities. A customer engagement operating system with omnichannel communications capabilities could enable the center to ingest, manage, and act on multimedia data seamlessly. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Utilities need unified platform for customer communication management</div><div class='signal-body-text'>Madison County dispatch faces operational continuity risk when callers attempt to share critical visual evidence during emergencies, potentially delaying response decisions and creating liability exposure. Implementing omnichannel communications infrastructure would reduce response friction and strengthen incident documentation for post-event accountability and resource justification.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Bonnie Slaney</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Brenan Baird</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Bobby Smith</span><span class='contact-title'>Ems Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Susan Payne</span><span class='contact-title'>Finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Shelley Parham</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZjZjNzY5ZmExNmY2NTkyMTQwIiwidSI6ImFIUjBjSE02THk5M2QzY3VlVzkxZEhWaVpTNWpiMjB2ZDJGMFkyZ19kajFuUWs5NmJGaEplR2x4Y3c9PSIsImtpZCI6IjEiLCJ0Ijo0MTg3LCJjIjo3MzQzfQ.WozaPZZri5HftdNxUfI-AyehKDwvC2bFxIGF4YWZwhI' target='_blank'>View source · 2026-08-28</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>