From 110K+ entities monitored
Pre-RFP signals for
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Powhatan County</div><div class='ecard-meta'>County Government · VA</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Help desk backlog grows to 1,798 tickets with slow response times</div><div class='signal-body-text'>Powhatan County is experiencing a significant IT help desk backlog, with ticket volume reaching 1,798 and average first-response times at 21 hours, signaling urgent operational strain. ServiceNow consulting and managed services, combined with asset management solutions, can streamline ticket handling and reduce response delays. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Operational efficiency gains through IT service management optimization</div><div class='signal-body-text'>Powhatan County's prolonged help desk delays are consuming staff capacity and delaying critical IT resolutions, directly impacting departmental productivity and budget efficiency. Addressing the backlog through optimized ticket management and faster resolution cycles will free resources for strategic initiatives while reducing overtime and operational costs.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 3 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>John Wood</span><span class='contact-title'>Convenience Center Operator</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Corey Hitt</span><span class='contact-title'>Network Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Kimberly Schmitt</span><span class='contact-title'>Operations Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjU0MmEzNTdhMTI5Y2I2NWI4N2FlZTkzIiwidSI6ImFIUjBjSE02THk5M2QzY3VjRzkzYUdGMFlXNTJZUzVuYjNZdlJHOWpkVzFsYm5SRFpXNTBaWEl2Vm1sbGR5ODVOelk0TDBaWk1qY3RRV1J2Y0hSbFpDMUNkV1JuWlhRPSIsImtpZCI6IjEiLCJwIjoxMTMsImMiOjczNDl9.legvrFc8SOHFlj-hvKYtrxEyZWL_XwEVKc666lSG4VI' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Travis County</div><div class='ecard-meta'>County Government · TX</div></div><div class='ecard-header-right'><span class='badge badge-watch'>Watch</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Budget reports 170 aged incidents indicating significant ticket backlog</div><div class='signal-body-text'>Travis County is managing a significant ticket backlog with 170 aged incidents, signaling an urgent need to streamline incident management and operational workflows. ServiceNow consulting and managed services, combined with asset management solutions, can help resolve this backlog and prevent future accumulation. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamline operations: reduce ticket resolution delays county-wide</div><div class='signal-body-text'>Travis County's 170 aged incidents represent deferred operational capacity and potential service delivery delays that strain staff resources and increase resolution costs. Addressing this backlog directly impacts budget efficiency and stakeholder satisfaction, creating a fiscal case for immediate investment in incident management modernization.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Victor Jauregui</span><span class='contact-title'>It Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Rod Brown</span><span class='contact-title'>Information Technology Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Mitchell Goertz</span><span class='contact-title'>Financial Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Stacey Wuest</span><span class='contact-title'>It Manager - Digital & Web Services</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Mark Erwin</span><span class='contact-title'>Technology Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjU0MmEzNmFhMTI5Y2I2NWI4N2IxZWFmIiwidSI6ImFIUjBjSE02THk5M2QzY3VkSEpoZG1selkyOTFiblI1ZEhndVoyOTJMMmx0WVdkbGN5OXdiR0Z1Ym1sdVoxOWlkV1JuWlhRdlJHOWpjeTh5TURJM0wwWlpNakF5TnkxQ2RXUm5aWFF0VW1WamIyMXRaVzVrWVhScGIyNXpMbkJrWmc9PSIsImtpZCI6IjEiLCJwIjozMDYsImMiOjczNDl9.7RhJJmBCG3XkCkKXguYkSL3hNISm8z0OGC98w5a3_Ks' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Prince William County</div><div class='ecard-meta'>County Government · VA</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Allocated $350,000 for ServiceNow licensing renewals and system enhancements</div><div class='signal-body-text'>Prince William County has allocated $350,000 for ServiceNow licensing renewals, workflow enhancements, system integrations, and professional services. This investment signals demand for ServiceNow consulting and managed services to optimize their platform and operations. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamline operations with integrated asset and technology management</div><div class='signal-body-text'>Prince William County's $350,000 commitment reflects operational pressure to streamline administrative workflows and reduce manual processing costs across departments. By modernizing system integrations, the County addresses critical bottlenecks that currently drain staff resources and delay service delivery to constituents.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Rob Belcourt</span><span class='contact-title'>Chief Information Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Keishla Perez</span><span class='contact-title'>Deputy Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Leslie Weldon</span><span class='contact-title'>Chief Financial Officer/director of Finance</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Timothy Leclerc</span><span class='contact-title'>Foia Liaison</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Rocío Lamb</span><span class='contact-title'>Deputy Director of Finance</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZmFjNzY5ZmExNmY2NTk2NmJjIiwidSI6ImFIUjBjSE02THk5M2QzY3VjSGRqZG1FdVoyOTJMMkZ6YzJWMGN5OHlNREkyTFRBeUwzQkdXVEkzTFMwd05pMHRSMDlRU1RBd0xTMUhaVzVsY21Gc1gwOXdjMTlRWlhKbWIzSnRZVzVqWlY5aGJtUmZTVzV1YjNaaGRHbHZiaTV3WkdZPSIsImtpZCI6IjEiLCJwIjo2MywiYyI6NzM0OX0.Sy279e4vblK2wxVCi-aUJqHua8ctXxmDcmhaUP0qG7A' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>