From 110K+ entities monitored
Pre-RFP signals for
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Miami-Dade County</div><div class='ecard-meta'>County Government · FL</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Modernize contact center with telephony, analytics, and AI capabilities</div><div class='signal-body-text'>Miami-Dade County is planning to modernize its contact center operations by Q2 FY 2026–27, upgrading telephony, analytics, workforce tools, and integrating AI capabilities using existing resources. This modernization directly aligns with demand for omnichannel contact center platforms, operator PC consoles, and AI-powered chatbot systems. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Enhance citizen service delivery with AI-powered contact solutions</div><div class='signal-body-text'>Miami-Dade County's modernization initiative addresses rising operational costs and service delays inherent in legacy contact center infrastructure, directly impacting constituent satisfaction and departmental budgets. By deploying workforce analytics and AI-driven automation, the county can reduce per-contact handling costs and redirect staff capacity toward complex citizen inquiries, yielding measurable ROI within the fiscal cycle.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Jorge Olazabal</span><span class='contact-title'>Interim Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Dave Martin</span><span class='contact-title'>Itd/radio Division</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Namita Uppal</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Natalya Vasilyeva</span><span class='contact-title'>Procurement Contracting Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Timothy Saller</span><span class='contact-title'>Business Analyst Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZjZjNzY5ZmExNmY2NTkxZTliIiwidSI6ImFIUjBjSE02THk5M2QzY3ViV2xoYldsa1lXUmxMbWR2ZGk5eVpYTnZkWEpqWlhNdlluVmtaMlYwTDJaNUxUSTJMVEkzTDNCeWIzQnZjMlZrTDJOdmJXMXpMV2x1Wm04dGRHVmphQzV3WkdZPSIsImtpZCI6IjEiLCJwIjo4LCJjIjo3OTMyfQ.7dY49_21rijQU1rfBxV_zx6rm6nvKqrJ61i3Q8iKIE0' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Fort Lauderdale</div><div class='ecard-meta'>County Government · FL</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Requesting funding to modernize IT Call Center with AI solution</div><div class='signal-body-text'>The City of Fort Lauderdale is requesting funding to modernize its IT Call Center platform with a cloud-native AI-powered solution, targeting $22,811 in savings by retiring legacy on-premise systems. This modernization effort directly aligns with demand for omnichannel contact center platforms, AI-powered chatbot systems, and contact center integration services. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Unified contact center platform enhances citizen service delivery</div><div class='signal-body-text'>The City of Fort Lauderdale's shift to cloud-native infrastructure reduces operational overhead and frees IT resources from legacy system maintenance, enabling staff to focus on higher-value citizen services. By eliminating on-premise infrastructure costs, the city strengthens its budget position for future service expansion while improving call center responsiveness and first-contact resolution rates.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ron Mckenzie</span><span class='contact-title'>Director of Information Technology Services Department</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Angela Marinas</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Glenn Marcos</span><span class='contact-title'>Chief Procurement Officer/assistant Finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Charles Everette</span><span class='contact-title'>Chief Information Security Officer, Vciso & Hipaa Chief & Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Jason Swift</span><span class='contact-title'>Division Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.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.xSjIwN2953A9ifCzCoGFtzpVzlK3YegStLYfCxl7xnI' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Sacramento</div><div class='ecard-meta'>County Government · CA</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Allocated $123,750 for Citywide Contact Center Replacement and Modernization</div><div class='signal-body-text'>The City of Sacramento has allocated $123,750 to fund a Citywide Contact Center Replacement and Modernization initiative, signaling plans to upgrade their current contact center infrastructure. This modernization effort creates demand for omnichannel contact center platforms, operator PC consoles, AI-powered chatbot systems, and integration services to support the transition. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Modernizing customer service delivery across city departments</div><div class='signal-body-text'>The City of Sacramento's $123,750 investment signals urgency to reduce operational friction and customer wait times across municipal services. By modernizing contact center infrastructure, the city can lower per-interaction costs and improve first-contact resolution rates, directly impacting departmental budgets and citizen satisfaction metrics.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Darin Arcolino</span><span class='contact-title'>Chief Information Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Dayana Reyes-Zanaska</span><span class='contact-title'>Procurement Services Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ignacio Estevez</span><span class='contact-title'>It Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Nagesh Somayajula</span><span class='contact-title'>Network Operations Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ronnie Oyula</span><span class='contact-title'>Senior Systems Engineer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZjVjNzY5ZmExNmY2NTkxYTVkIiwidSI6ImFIUjBjSE02THk5M2QzY3VZMmwwZVc5bWMyRmpjbUZ0Wlc1MGJ5NW5iM1l2WTI5dWRHVnVkQzlrWVcwdmNHOXlkR0ZzTDJacGJtRnVZMlV2UW5Wa1oyVjBMMlo1TWpZdE1qY3RZblZrWjJWMExXUmxkbVZzYjNCdFpXNTBMMFpaTWpBeU5pMHlOeVV5TUVGd2NISnZkbVZrSlRJd1QzQmxjbUYwYVc1bkpUSXdRblZrWjJWMFgyWnZjaVV5TUZkbFlpNXdaR1k9Iiwia2lkIjoiMSIsInAiOjc2LCJjIjo3OTMyfQ.nsWidCYGHwID9el4XWGiTxcIqsMaeQRTK3N5R80Wjkk' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>