From 110K+ entities monitored
Pre-RFP signals for
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Albuquerque</div><div class='ecard-meta'>County Government · NM</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>311 call volume rising with extended wait times in budget</div><div class='signal-body-text'>The City of Albuquerque is addressing a critical operational challenge: 311 call volume reached 1.12 million in FY 26, yet only 62.9% of calls were answered within 30 seconds in FY 25, creating significant wait times. AI contact center software and agentic AI assistants can reduce response delays and handle high call volumes more efficiently. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Citizen service response times need immediate operational improvement</div><div class='signal-body-text'>The City of Albuquerque's 311 service gap—where over one-third of calls miss the 30-second response threshold—directly impacts citizen satisfaction and strains municipal staff capacity. Deploying digital messaging platforms and voice AI analytics enables the city to deflect routine inquiries and prioritize complex cases, freeing resources for higher-value service delivery.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Mark Leech</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ernest Sanchez</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Victor Leon</span><span class='contact-title'>Acting Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Joe Saraphon</span><span class='contact-title'>Sheriff</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Sarah Supple</span><span class='contact-title'>Mra Pio & Operations Coordinator</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjU0MmEyZThhMTI5Y2I2NWI4N2EwMmMwIiwidSI6ImFIUjBjSE02THk5M2QzY3VZMkZpY1M1bmIzWXZaR1poTDJSdlkzVnRaVzUwY3k5bWVUSTNMV0Z3Y0hKdmRtVmtMVzUxYldKbGNtVmtMV1pwYm1Gc0xYY3RhSGx3WlhKc2FXNXJjeTAzTFRNeExUSXdNall1Y0dSbSIsImtpZCI6IjEiLCJwIjoyODksImMiOjY5NTN9.Iy3SQrnjexRxHsRtBZVVoms8O414Ld-SDOoPiGi9JSs' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>California Health Benefit Exchange</div><div class='ecard-meta'>County Government · CA</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Planning vendor transition for Covered California call center system</div><div class='signal-body-text'>California Health Benefit Exchange is planning a vendor transition for its Covered California call center system, with the current RFP requiring transition support from the incumbent. This modernization creates demand for AI contact center software, agentic AI assistants, and digital messaging platforms to enhance customer service capabilities. No RFP has been issued yet—this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Modernize member support with AI-powered contact center capabilities</div><div class='signal-body-text'>California Health Benefit Exchange must manage transition costs and operational risk during the vendor changeover, making budget allocation and timeline certainty critical to avoid service disruptions for enrollees. Early engagement with solution providers ensures the organization can lock in pricing and implementation schedules before the formal RFP process accelerates demand.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Shilpa Akunuri</span><span class='contact-title'>Chief Technology Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Mavilla Safi</span><span class='contact-title'>Division Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Kathleen Webb</span><span class='contact-title'>Chief Deputy Executive Director of Operations</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Preston Cleary</span><span class='contact-title'>Information Technology Manager I</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Darci Haesche</span><span class='contact-title'>Deputy Chief Operations Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjZlOGJmNzNkMTA4Y2Q4NzczZWRhMjQ0IiwidSI6ImFIUjBjSE02THk5b1ltVjRMbU52ZG1WeVpXUmpZUzVqYjIwdmMyOXNhV05wZEdGMGFXOXVjeTh5TURJMUxUQTVYMUpHVUM5UlFTVXlNRkpsY0c5eWRGOGxNakJTUmxBbE1qQXlNREkxTFRBNVgwWnBibUZzTG5Ca1pnPT0iLCJraWQiOiIxIiwicCI6MiwiYyI6Njk1M30.F6h6Xd-IRJnLbeGwC4kAm-NWLV5gTbKwlhXEfQpcJ8U' target='_blank'>View source · 2027-02-01</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Fort Lauderdale</div><div class='ecard-meta'>County Government · FL</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Upgrading legacy call center to cloud native AI platform</div><div class='signal-body-text'>The City of Fort Lauderdale is planning to upgrade its legacy on-premise call center to a cloud-native AI platform with SMS and chat capabilities, targeting a reduction in call abandonment from 5.7% to 1.0%. This initiative directly aligns with AI contact center software, digital messaging platforms, and voice AI analytics solutions. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Reduce customer wait times with AI-powered contact center</div><div class='signal-body-text'>The City of Fort Lauderdale's shift to cloud-native infrastructure reduces operational overhead tied to legacy system maintenance, freeing budget for other citizen-facing services. By lowering call abandonment to 1.0%, the city improves constituent satisfaction and reduces repeat contacts, directly lowering per-interaction costs and staff workload.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ron Mckenzie</span><span class='contact-title'>Director of Information Technology Services Department</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Angela Marinas</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Jason Swift</span><span class='contact-title'>Division Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Al Carbon</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Caldwell Cooper</span><span class='contact-title'>Acting Assistant City Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZjZjNzY5ZmExNmY2NTkxZjIzIiwidSI6ImFIUjBjSE02THk5M2QzY3VabTl5ZEd4aGRXUmxjbVJoYkdVdVoyOTJMMmh2YldVdmMyaHZkM0IxWW14cGMyaGxaR1J2WTNWdFpXNTBMemsyTWpjNUx6WXpPVEUwTWpZeE9UVTFOakl6TURBd01BPT0iLCJraWQiOiIxIiwicCI6MzYsImMiOjY5NTN9.sQDJbqfbc9GRn1lYpnJQc_If_eg7OfCQRDEYRbOK__0' target='_blank'>View source · 2027-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>