3 entities actively seeking solutions — right now.

Pursuit detects live contact center strain across SLED: Des Moines Transit's 60% call answer rates, Walhalla's overwhelmed staff, Central Arkansas Water's 15,201 abandoned calls. Win before RFP—Parloa's real-time signals close deals early.

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See 3 opportunities ↓

SLED entities monitored

110K+

Documents processed monthly

3M+

Before RFPs drop

6–18mo

Earlier than the competition

92 days

From 110K+ entities monitored

Pre-RFP signals for

<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Des Moines Metropolitan Transit Authority</div><div class='ecard-meta'>County Government · IA</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Call answer rates fell below 80% target due to staffing challenges</div><div class='signal-body-text'>Des Moines Metropolitan Transit Authority is addressing call answer rates that dropped to 60% in February 2026—below their 80% target—due to staffing constraints and workload from the Reimagine DART launch. This operational challenge creates demand for AI contact center agents and voice automation solutions to handle increased call volume and improve service delivery. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Staffing gaps threaten transit customer service quality standards</div><div class='signal-body-text'>Des Moines Metropolitan Transit Authority faces escalating operational costs from overtime and temporary staffing to meet service expectations during the Reimagine DART transition. Deploying contact center automation can reduce per-call handling expenses and free permanent staff for higher-value work, directly improving budget performance and service sustainability.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 0 verified by Pursuit</div><div class='contact-list'></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjZhNjkxOGYwN2Q2YjQxYWU1ZDQ5NTFiIiwidSI6ImFIUjBjSE02THk5a00ydGxlbU01TkhwMGRXd3dNaTVqYkc5MVpHWnliMjUwTG01bGRDOTNjQzFqYjI1MFpXNTBMM1Z3Ykc5aFpITXZNakF5Tmk4d055OHpNVEU1TkRRMU55OUVRVkpVTFVOdmJXMXBjM05wYjI0dFVHRmphMlYwTFVGMVozVnpkQzAwTFRJd01qWXVjR1JtIiwia2lkIjoiMSIsInAiOjQwLCJjIjo3Mzg3fQ.QoucDsbUeRds1-JUKAsI2kqCeNprSpYrojeU4M04Z44' target='_blank'>View source · 2026-09-01</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div> <div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Walhalla</div><div class='ecard-meta'>County Government · SC</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Department phone staff overwhelmed by outage and billing inquiries</div><div class='signal-body-text'>The City of Walhalla's department is struggling with staffing constraints, as two phone representatives are overwhelmed by outage and billing inquiries, creating significant delays and backlogs. This operational challenge presents a clear opportunity for contact center automation and conversational AI solutions to handle routine inquiries and reduce manual workload. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Automated voice systems reduce customer service bottlenecks</div><div class='signal-body-text'>The City of Walhalla faces escalating operational costs as two staff members dedicate excessive hours to routine inquiries, diverting resources from higher-value work and straining departmental budgets. Automating inbound call handling would free capacity for complex issues while reducing overtime and staffing pressure, directly improving fiscal efficiency and service continuity.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 0 verified by Pursuit</div><div class='contact-list'></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjU0MmEzNmRhMTI5Y2I2NWI4N2IyOGRkIiwidSI6ImFIUjBjSE02THk5M2QzY3VZMmwwZVc5bWQyRnNhR0ZzYkdFdVkyOXRMM2R3TFdOdmJuUmxiblF2ZFhCc2IyRmtjeTh5TURJMlh6QTVNREV0WW1GamEzVndMbkJrWmc9PSIsImtpZCI6IjEiLCJwIjoxLCJjIjo3Mzg3fQ.0mZ2X7HeD-nhE_mBdYZUtI_2rDtINo58Xk7iXWbptHs' target='_blank'>View source · 2026-09-01</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div> <div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Central Arkansas Water</div><div class='ecard-meta'>County Government · AR</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Abandoned calls surge to 15,201 amid customer service backlog</div><div class='signal-body-text'>Central Arkansas Water is experiencing a significant surge in abandoned customer-service calls, with 15,201 recorded in YTD 2026 compared to 4,782 in YTD 2025, signaling urgent capacity constraints. This backlog creates a compelling case for AI contact center agents and voice automation solutions to handle incoming inquiries at scale and reduce call abandonment. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Customer service delays demand intelligent automation solutions</div><div class='signal-body-text'>Central Arkansas Water faces escalating operational costs and revenue leakage as abandoned calls prevent timely billing inquiries and service requests from being processed. Automating customer interactions through voice solutions directly improves first-contact resolution rates and protects customer lifetime value during peak demand periods.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Blake Weindorf</span><span class='contact-title'>Chief Operating Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Allen Vincent</span><span class='contact-title'>Director of Information Services</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Doug Farler</span><span class='contact-title'>Operations Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Alex Harper</span><span class='contact-title'>Senior Information Services Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Liz Tuck-Rowan</span><span class='contact-title'>Buyer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjcxYTc3YWJiZjNlZWNjZjYxZDU5NzczIiwidSI6ImFIUjBjSE02THk5allYSnJkeTVqYjIwdmMybDBaUzloYzNObGRITXZabWxzWlhNdk5qUTFNUzh3T1MweE1DMHlNREkyWDNCaFkydGxkQzV3WkdZPSIsImtpZCI6IjEiLCJwIjo0NiwiYyI6NzM4N30.rkAqqdROhZLAUZ0lNfhXZn-WF6BYWjogn0VH26vKaqI' target='_blank'>View source · 2026-09-10</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>

Why needs Pursuit

92 days

Earlier to every deal

Pursuit customers engage an average of 92 days before the competition finds the same opportunity — giving 's team time to shape the deal and show up as the trusted partner before any RFP is written.

2.5M

Documents processed monthly

Pursuit reads 2.5 million government documents monthly — meeting minutes, strategic plans, budget filings, and FOIA records — surfacing the signals that matter to 's ICP before they become public solicitations.

73%

Of deals are decided before the RFP drops

By the time a formal solicitation is published, the winning vendor is usually already in the room. Pursuit gets your team there first — with the context, contacts, and credibility to shape the deal before anyone else knows it exists.

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See Parloa's full pipeline in Pursuit

These three are a sample of what Pursuit surfaces for Parloa across 110,000+ entities matched to your ICP. Book time to see your full ICP‑matched opportunity list — with contacts, signals, and source documents for every account.

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