SLED INTELLIGENCE BRIEFING FOR:

3 entities actively seeking solutions — right now.

Pursuit detects live signals from Loudoun County, Miami-Dade, and Durham—agencies tackling collection capacity, call wait times, and service efficiency. Win deals before RFPs; these three represent thousands more opportunities in market.

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See 3 opportunities ↓

SLED entities monitored

110K+

Documents processed monthly

3M+

Before RFPs drop

6–18mo

Earlier than the competition

92 days

From 110K+ entities monitored

Pre-RFP signals for

<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Loudoun County</div><div class='ecard-meta'>County Government · VA</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Creating new Lead Collector position for delinquent collection processes</div><div class='signal-body-text'>Loudoun County is creating a new Lead Collector position to strengthen capacity in delinquent collections, tax sales, and customer service—signaling operational strain in their current processes. Contact center solutions, payments and collections services, and citizen communication management platforms directly address these collection workflow and customer interaction gaps. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamline collections operations with enhanced payment processing capacity</div><div class='signal-body-text'>Loudoun County's staffing gap in collections directly impacts revenue recovery timelines and account management quality, creating fiscal pressure on delinquent account resolution. By automating collections workflows and improving customer engagement, the county can accelerate payment processing and reduce administrative overhead tied to manual collection efforts.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Robert S. Wertz Jr.</span><span class='contact-title'>Commissioner of the Revenue</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>George Govan</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Caleb Weitz</span><span class='contact-title'>Assistant Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Emily Vasile</span><span class='contact-title'>Team Lead</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Susan Breen</span><span class='contact-title'>Foia Liaison</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.loudoun.gov/DocumentCenter/View/213183/Resource-Requests-PDF#page=80' target='_blank'>View source · 2026-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div> <div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Miami-Dade County</div><div class='ecard-meta'>County Government · FL</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Division migrating to new phone system and CRM platform</div><div class='signal-body-text'>Miami-Dade County is addressing significantly increased call wait times following a migration to a new phone system and CRM platform, impacting citizen access to government services. Contact center solutions and citizen communication management capabilities are critical to resolve these delays and improve service delivery. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamline citizen interactions and payment processing efficiency</div><div class='signal-body-text'>Miami-Dade County's system migration has created operational inefficiencies that strain departmental budgets through extended staff hours managing call backlogs and customer frustration. Resolving these delays directly impacts the county's ability to collect payments, process service requests efficiently, and demonstrate improved citizen satisfaction metrics to stakeholders.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Jorge Olazabal</span><span class='contact-title'>Interim Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Cathy Burgos</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ana Chammas</span><span class='contact-title'>Director of Innovation</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Yacsomi Guzman</span><span class='contact-title'>Built Environment</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Teo Noboa</span><span class='contact-title'>Program Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://miamidade.gov/resources/budget/proposed/fy2025-26/volume-3.pdf#page=268' target='_blank'>View source · 2026-06-30</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div> <div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Durham</div><div class='ecard-meta'>County Government · NC</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Durham One Call projected to exceed target wait time in FY 2026</div><div class='signal-body-text'>The City of Durham's One Call center is projected to exceed its target average wait time in FY 2026, signaling potential service efficiency challenges. This situation creates demand for contact center solutions and citizen communication management capabilities to improve response times and service quality. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamline citizen payments and service delivery operations</div><div class='signal-body-text'>City of Durham faces escalating operational costs as One Call wait times extend, directly impacting budget allocation and staff resource planning. Addressing this efficiency gap positions the municipality to redirect funds toward other citizen services while demonstrating fiscal responsibility to stakeholders.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Dewayne Kendall</span><span class='contact-title'>Chief Technology Officer (cto)</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ronald Dunbar</span><span class='contact-title'>End User Support Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Robbin Randolph</span><span class='contact-title'>Customer Service Supervisor</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Thomas Johnson</span><span class='contact-title'>Customer Service Supervisor</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Pete Sullivan</span><span class='contact-title'>Business Relationship Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.durhamnc.gov/DocumentCenter/View/69372#page=108' target='_blank'>View source · 2026-07-01</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>

Why needs Pursuit

92 days

Earlier to every deal

Pursuit customers engage an average of 92 days before the competition finds the same opportunity — giving Keeper Security's team time to shape the deal and show up as the trusted partner before any RFP is written.

2.5M

Documents processed monthly

Pursuit reads 2.5 million government documents monthly — meeting minutes, strategic plans, budget filings, and FOIA records — surfacing the signals that matter to Keeper Security's ICP before they become public solicitations.

73%

Of deals are decided before the RFP drops

By the time a formal solicitation is published, the winning vendor is usually already in the room. Pursuit gets your team there first — with the context, contacts, and credibility to shape the deal before anyone else knows it exists.

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See Tp's full pipeline in Pursuit.

These three are a sample of what Pursuit surfaces for Tp across 110,000+ entities matched to your ICP. Book time to see your full ICP‑matched opportunity list — with contacts, signals, and source documents for every account.

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