From 110K+ entities monitored
Pre-RFP signals for
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Des Moines Metropolitan Transit Authority</div><div class='ecard-meta'>County Government · IA</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Addressing call center staffing challenges amid service level decline</div><div class='signal-body-text'>Des Moines Metropolitan Transit Authority is addressing staffing challenges after call-answer performance fell to 60% within 60 seconds, below their 80% target, with 10,000 monthly calls straining operations. An engagement operating system could help optimize agent productivity and call routing to meet service standards. No RFP has been issued yet.</div></div><div class='signal-item'><div class='signal-title'>Boost customer engagement with faster transit support response</div><div class='signal-body-text'>Des Moines Metropolitan Transit Authority risks escalating operational costs and customer dissatisfaction as unmet service targets erode public confidence in transit reliability. Deploying an engagement operating system could reduce per-call handling expenses and improve first-contact resolution, directly protecting ridership retention and fare revenue.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 0 verified by Pursuit</div><div class='contact-list'></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjZhNjkxOGYwN2Q2YjQxYWU1ZDQ5NTFiIiwidSI6ImFIUjBjSE02THk5a00ydGxlbU01TkhwMGRXd3dNaTVqYkc5MVpHWnliMjUwTG01bGRDOTNjQzFqYjI1MFpXNTBMM1Z3Ykc5aFpITXZNakF5Tmk4d055OHpNVEU1TkRRMU55OUVRVkpVTFVOdmJXMXBjM05wYjI0dFVHRmphMlYwTFVGMVozVnpkQzAwTFRJd01qWXVjR1JtIiwia2lkIjoiMSIsInAiOjQwLCJjIjo3MzQ1fQ.tQagEFxjE5C4iFt5s-m6NRKVSXYd34AAhhtLsyNP3kE' target='_blank'>View source · 2026-09-01</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Walhalla</div><div class='ecard-meta'>County Government · SC</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Call center overwhelmed by volume exceeding department capacity</div><div class='signal-body-text'>The City of Walhalla is grappling with overwhelming call volume that has exceeded its department's capacity, with two employees unable to manage incoming calls and causing service delays. An engagement operating system could help streamline call handling, reduce wait times, and improve constituent service delivery. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamline citizen inquiries with integrated engagement platform</div><div class='signal-body-text'>The City of Walhalla risks reputational damage and constituent dissatisfaction as call delays persist, potentially affecting public trust and service ratings. Implementing an engagement operating system addresses this operational bottleneck, enabling the city to deliver responsive service without expanding headcount and protecting budget resources.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 0 verified by Pursuit</div><div class='contact-list'></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjU0MmEzNmRhMTI5Y2I2NWI4N2IyOGRkIiwidSI6ImFIUjBjSE02THk5M2QzY3VZMmwwZVc5bWQyRnNhR0ZzYkdFdVkyOXRMM2R3TFdOdmJuUmxiblF2ZFhCc2IyRmtjeTh5TURJMlh6QTVNREV0WW1GamEzVndMbkJrWmc9PSIsImtpZCI6IjEiLCJwIjoxLCJjIjo3MzQ1fQ.5lN3DWPNJJvqraVxEpeVzrvXBUjLKAc-hGYI2m_zOrQ' target='_blank'>View source · 2026-09-01</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Exeter</div><div class='ecard-meta'>County Government · CA</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Call center exceeding capacity with 3,252 abandoned calls</div><div class='signal-body-text'>The City of Exeter is experiencing significant call center capacity constraints, with abandoned calls reaching 3,252 in February 2026. This operational challenge creates an urgent need for an engagement operating system to manage call volume, route interactions efficiently, and reduce abandonment rates. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Citizen engagement platform reduces service request bottlenecks</div><div class='signal-body-text'>The City of Exeter faces escalating operational costs and citizen dissatisfaction as abandoned calls signal inadequate staffing capacity and resource allocation. Deploying an engagement operating system directly addresses revenue leakage from lost interactions and improves service delivery metrics that impact public satisfaction and budget justification.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 2 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Eddie Wendt</span><span class='contact-title'>Operations Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Dan Espinola</span><span class='contact-title'>Operations Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZjVjNzY5ZmExNmY2NTkxOTczIiwidSI6ImFIUjBjSE02THk5amMyeGlMbU5oTG1kdmRpOVNaWE52ZFhKalpYTXZRbTloY21SUVlXTnJaWFJ6THpJd01qWXZVMlZ3ZEM0eUxUTmZRbTloY21STlpXVjBhVzVuVUdGamEyVjBMbkJrWmc9PSIsImtpZCI6IjEiLCJwIjoyOTAsImMiOjczNDV9.h3yPrCofXeVkzuYtp1RKJPKnuXkab4N5V5Xd7dvXid8' target='_blank'>View source · 2026-09-02</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>