3 entities actively seeking solutions — right now.

Pursuit detects live ITSM, citizen service, and customer center initiatives across Fayetteville, Jacksonville, and South Pasadena—three of thousands seeking Zendesk solutions. Win before RFPs close; real-time signals give you the edge.

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See 3 opportunities ↓

SLED entities monitored

110K+

Documents processed monthly

3M+

Before RFPs drop

6–18mo

Earlier than the competition

92 days

From 110K+ entities monitored

Pre-RFP signals for

<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Fayetteville</div><div class='ecard-meta'>County Government · NC</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Implementing new City-owned ITSM system replacing vendor ticketing</div><div class='signal-body-text'>The City of Fayetteville is implementing a new, City-owned Information Technology Service Management (ITSM) system to replace its vendor-tied ticketing system, with a $450,000 budget and July 1, 2025 start date. This initiative requires AI-powered service platform capabilities to streamline customer and employee service workflows. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Fayetteville reduces service ticket costs with AI-powered platform</div><div class='signal-body-text'>By transitioning to a City-owned ITSM system, Fayetteville eliminates recurring vendor lock-in costs and gains control over service delivery infrastructure. This $450,000 investment directly reduces long-term operational expenses while enabling the municipality to respond faster to citizen and employee service demands without external vendor constraints.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 3 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Kimberly Toon</span><span class='contact-title'>Assistant Cfo - Purchasing</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Doug Hewett</span><span class='contact-title'>City Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Willie Henry</span><span class='contact-title'>Information Technology Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.fayettevillenc.gov/files/sharedassets/main/v/2/budget-amp-evaluation/cip-book/fy27-recommended-cip.pdf#page=56' target='_blank'>View source · Jul 2025 to Dec 2037</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div> <div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Jacksonville</div><div class='ecard-meta'>County Government · FL</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Implementing modern Citizen Service Center tools with AI self-service</div><div class='signal-body-text'>The City of Jacksonville is implementing modern Citizen Service Center tools over multiple years, including AI-enhanced self-service and case management functionality with a $3.6M+ budget. This initiative requires AI-powered service platforms to handle customer interactions and streamline operations. No RFP has been issued yet.</div></div><div class='signal-item'><div class='signal-title'>Reduce service costs through AI-powered customer engagement automation</div><div class='signal-body-text'>The City of Jacksonville's $3.6M+ investment signals leadership commitment to reducing citizen wait times and improving service accessibility across multiple channels. By modernizing case management and self-service capabilities, the city can redirect staff resources toward complex issues while demonstrating measurable improvements in constituent satisfaction and operational efficiency.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Dustin Freeman</span><span class='contact-title'>Chief of Procurement</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Robert Waremburg</span><span class='contact-title'>Senior Manager of Procurement</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Paul Freeman</span><span class='contact-title'>Enterprise Applications Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Greg Pease</span><span class='contact-title'>Chairman</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Wanyonyi Kendrick</span><span class='contact-title'>Chief of Information Technologies/cio</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.jacksonville.gov/getContentAsset/00ca4efe-dac2-4994-a6b5-1c2b757c5848/135b97c9-84fa-4e82-b956-0fbccec4aa1f/FY26-Approved-Budget-web.pdf#page=631' target='_blank'>View source · 2025 to 2030</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div> <div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of South Pasadena</div><div class='ecard-meta'>County Government · CA</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Establishing centralized customer service center with technology procurement</div><div class='signal-body-text'>The City of South Pasadena is planning to establish a centralized customer service center and has budgeted $100,000 for FY 2025-2026 to procure core technology components. This initiative requires AI-powered service platform capabilities to manage customer interactions at scale. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamline citizen interactions with AI-powered service automation</div><div class='signal-body-text'>By consolidating fragmented service channels into a unified platform, the City of South Pasadena can reduce operational costs and improve response times across departments. The $100,000 FY 2025-2026 investment positions the city to deliver faster constituent resolutions while freeing staff to focus on complex issues.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Kenneth Louie</span><span class='contact-title'>Interim Finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Maida Alcantara</span><span class='contact-title'>Interim Finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Craig Koehler</span><span class='contact-title'>Finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Nick Kimball</span><span class='contact-title'>Assistant Manager/cfo</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Todd Hileman</span><span class='contact-title'>City Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://d3n9y02raazwpg.cloudfront.net/southpasadena/ce9f9784-f234-11f0-bb28-005056a89546-0844c5d8-b078-4acf-867d-05904b5dd835-1769742596.pdf#page=216' target='_blank'>View source · 2025 to 2026</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>

Why needs Pursuit

92 days

Earlier to every deal

Pursuit customers engage an average of 92 days before the competition finds the same opportunity — giving Keeper Security's team time to shape the deal and show up as the trusted partner before any RFP is written.

2.5M

Documents processed monthly

Pursuit reads 2.5 million government documents monthly — meeting minutes, strategic plans, budget filings, and FOIA records — surfacing the signals that matter to Keeper Security's ICP before they become public solicitations.

73%

Of deals are decided before the RFP drops

By the time a formal solicitation is published, the winning vendor is usually already in the room. Pursuit gets your team there first — with the context, contacts, and credibility to shape the deal before anyone else knows it exists.

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See Zendesk's full pipeline in Pursuit.

These three are a sample of what Pursuit surfaces for Zendesk across 110,000+ entities matched to your ICP. Book time to see your full ICP‑matched opportunity list — with contacts, signals, and source documents for every account.

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