3 entities actively seeking solutions — right now.

Pursuit detects live intent signals from Richmond County, City of Livonia, and Pasco County—all actively seeking contact center and AI solutions—plus thousands more in market. Win before RFPs drop: real-time signals beat formal procurement every time.

See the Full Platform

See 3 opportunities ↓

SLED entities monitored

110K+

Documents processed monthly

3M+

Before RFPs drop

6–18mo

Earlier than the competition

92 days

From 110K+ entities monitored

Pre-RFP signals for

<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Richmond County</div><div class='ecard-meta'>County Government · GA</div></div><div class='ecard-header-right'><span class='badge badge-watch'>Watch</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Seeking solutions to improve 311 call center answer rate and service</div><div class='signal-body-text'>Richmond County is actively addressing a 79% call answer rate at its 311 center by seeking solutions to handle increasing call volume without additional staff funding, including AI agents and alternative communication channels. Cloud contact center platforms, virtual call center services, and AI-powered chatbots directly address these service gaps. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>AI-powered chatbots reduce 311 call volume and staffing costs</div><div class='signal-body-text'>Richmond County faces escalating operational strain as call volume outpaces staffing capacity, directly impacting constituent satisfaction and service delivery metrics. By deploying workforce analytics and self-service solutions, the county can optimize existing staff productivity and reduce abandonment rates without budget expansion.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Joan West</span><span class='contact-title'>Customer Service - Office Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Norma Lee</span><span class='contact-title'>Customer Service - Cis Program Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Scott Harrigfeld</span><span class='contact-title'>Meter Maintenance Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Lewis Avery, Jr.</span><span class='contact-title'>Assistant Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Andy Penick</span><span class='contact-title'>Director of Procurement</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.youtube.com/watch?v=3gT6on5TnIY&t=14725' target='_blank'>View source · 2025-01-01</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div> <div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Livonia</div><div class='ecard-meta'>County Government · MI</div></div><div class='ecard-header-right'><span class='badge badge-watch'>Watch</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Wayne County addresses critical communication infrastructure failure from ransomware attack</div><div class='signal-body-text'>The City of Livonia is addressing critical communication infrastructure vulnerabilities exposed by Wayne County's 2024 ransomware attack, which disrupted digital communications for two weeks and forced a return to analog record-keeping. Cloud contact center platforms, virtual call center services, and AI-powered self-service solutions can provide resilient, redundant communication channels to prevent similar disruptions. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Livonia restores citizen services with modern contact center solutions</div><div class='signal-body-text'>The City of Livonia must now evaluate compliance and liability exposure from the two-week communication blackout that prevented timely citizen notifications and emergency response coordination. Deploying redundant contact center and self-service capabilities directly reduces operational downtime risk and ensures continuous service delivery during future infrastructure failures.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Rich Glover</span><span class='contact-title'>Chair</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Michael Slater</span><span class='contact-title'>Finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Brian Kahn</span><span class='contact-title'>Vice Chair</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Casey O'neil</span><span class='contact-title'>Department Head</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Gus Kandah</span><span class='contact-title'>Purchasing Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://livoniami.api.civicclerk.com/v1/Meetings/GetMeetingFileStream(fileId=5000,plainText=false)#page=193' target='_blank'>View source · 2024-10-04</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div> <div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Pasco County</div><div class='ecard-meta'>County Government · FL</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Addressing 911 outage through network resilience and disaster recovery solutions</div><div class='signal-body-text'>Pasco County experienced a critical 20-minute 911 outage due to fiber optic damage, exposing vulnerabilities in public-sector communications infrastructure and driving urgent need for network resilience solutions. Cloud contact center platforms and IVR voicebot solutions can provide redundancy and continuity for emergency communications. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Improve emergency response with AI-powered contact center solutions</div><div class='signal-body-text'>Pasco County's 911 outage exposed gaps in call routing and emergency dispatch continuity, directly impacting response times and public safety outcomes. Workforce engagement analytics and AI-powered self-service solutions can optimize call handling during infrastructure failures, ensuring critical communications reach the right personnel without delay.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Todd Bayley</span><span class='contact-title'>Information Technology</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Carrie Roberts</span><span class='contact-title'>Purchasing</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Christopher Arnone</span><span class='contact-title'>Purchasing Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Gail Parnell</span><span class='contact-title'>Enterprise Technology Manager and Security Officer</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Charles Cordon</span><span class='contact-title'>Sr. It Security Operations Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.msn.com/en-us/travel/news/fiber-optic-damage-causes-brief-911-outage-in-pasco-county/ar-AA1Mhj3z?apiversion=v2&domshim=1&noservercache=1&noservertelemetry=1&batchservertelemetry=1&renderwebcomponents=1&wcseo=1#page=1' target='_blank'>View source · 2026-04-16</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>

Why needs Pursuit

92 days

Earlier to every deal

Pursuit customers engage an average of 92 days before the competition finds the same opportunity — giving Keeper Security's team time to shape the deal and show up as the trusted partner before any RFP is written.

2.5M

Documents processed monthly

Pursuit reads 2.5 million government documents monthly — meeting minutes, strategic plans, budget filings, and FOIA records — surfacing the signals that matter to Keeper Security's ICP before they become public solicitations.

73%

Of deals are decided before the RFP drops

By the time a formal solicitation is published, the winning vendor is usually already in the room. Pursuit gets your team there first — with the context, contacts, and credibility to shape the deal before anyone else knows it exists.

SCHEDULE DEMO

See Genesys's full pipeline in Pursuit.

These three are a sample of what Pursuit surfaces for you across 110,000+ entities matched to your ICP. Book time to see your full opportunity list—with contacts, signals, and source documents for every account.

TRUSTED BY