From 110K+ entities monitored
Pre-RFP signals for
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Battle Creek</div><div class='ecard-meta'>County Government · MI</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Seeking approval to amend fee schedule for IVR payment option</div><div class='signal-body-text'>The City of Battle Creek is planning to amend its fee schedule to add Interactive Voice Response (IVR) as a payment option for residents, signaling intent to deploy IVR technology. This initiative requires contact center testing, customer experience monitoring, and conversational AI testing to ensure reliable service delivery. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamline resident payments with IVR card processing capability</div><div class='signal-body-text'>The City of Battle Creek's IVR payment initiative directly reduces operational costs by automating routine transactions and decreasing manual processing overhead. By deploying a scalable voice payment system, the municipality improves fiscal efficiency while expanding 24/7 resident access to critical services—delivering measurable cost savings and service availability gains.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ted Dearing</span><span class='contact-title'>Assistant City Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Jason Francisco</span><span class='contact-title'>Code Compliance Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Aaron Kuhn</span><span class='contact-title'>Finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Chad Frein</span><span class='contact-title'>I.t. Business Analyst/gis Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Amanda Zimmerlin</span><span class='contact-title'>City Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://battlecreekmi.api.civicclerk.com/v1/Meetings/GetMeetingFileStream(fileId=364,plainText=false)#page=98' target='_blank'>View source · 2026-04-07</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Menasha</div><div class='ecard-meta'>County Government · WI</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Phone system upgrade and migration to 3CX Hosted platform</div><div class='signal-body-text'>The City of Menasha is planning a phone system upgrade and migration to a 3CX Hosted platform, including auto-attendant recreation and extensive testing. This initiative requires contact center testing tools, telecom assurance services, and load performance testing to validate the new system. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Ensure call quality and customer experience during system transition</div><div class='signal-body-text'>City of Menasha risks service disruptions and citizen dissatisfaction during the auto-attendant transition if call routing and response times are not validated before go-live. Proactive customer experience monitoring ensures the municipality maintains operational continuity and public trust while minimizing costly downtime during this critical infrastructure shift.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Jennifer Sassman</span><span class='contact-title'>Finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Melanie Krause</span><span class='contact-title'>General Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Thad Brown</span><span class='contact-title'>Deputy Director of Municipal Operations</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Shane Krueger</span><span class='contact-title'>Emergency Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>James Merten</span><span class='contact-title'>Public Works Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://menashawi.api.civicclerk.com/v1/Meetings/GetMeetingFileStream(fileId=318,plainText=false)#page=155' target='_blank'>View source · 2026-03-02</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>
<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Portales</div><div class='ecard-meta'>County Government · NM</div></div><div class='ecard-header-right'><span class='badge badge-hot'>High Intent</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Developing AI answering system and managing critical SIP trunk cutover</div><div class='signal-body-text'>The City of Portales is actively developing and testing an AI answering system while managing a critical SIP trunk cut-over on April 20th due to their current provider discontinuing service. This transition requires contact center testing tools, conversational AI testing capabilities, and telecom assurance services to ensure a smooth migration. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Ensuring seamless customer service during telecom infrastructure transition</div><div class='signal-body-text'>The City of Portales risks service disruption and citizen dissatisfaction if the April 20th SIP transition fails without proper load and performance validation. By validating system capacity and customer experience metrics before cutover, the city protects operational continuity and avoids costly emergency remediation.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Steve Chavez</span><span class='contact-title'>Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Monica Valadez</span><span class='contact-title'>Deputy Finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Lisa Gamble</span><span class='contact-title'>Finance Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Scott Mitten</span><span class='contact-title'>City Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>M. Antoinette Brezovsky</span><span class='contact-title'>Emergency Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://www.youtube.com/watch?v=_dkqalaSuc4&t=7292' target='_blank'>View source · 2026-04-07</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>