3 entities actively seeking solutions — right now.

Pursuit detects live signals from City of Exeter, TDLR, and Orange County—3,252 abandoned calls, 13,274 complaint surges, and communication platform initiatives—revealing Call Center Power demand before RFPs. Win deals pre-procurement; thousands more opportunities await in Pursuit.

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SLED entities monitored

110K+

Documents processed monthly

3M+

Before RFPs drop

6–18mo

Earlier than the competition

92 days

From 110K+ entities monitored

Pre-RFP signals for

<div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>City of Exeter</div><div class='ecard-meta'>County Government · CA</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Call center experiencing high abandoned calls and extended wait times</div><div class='signal-body-text'>The City of Exeter is experiencing significant call center strain, with 3,252 abandoned calls and maximum wait times exceeding 31 minutes in February 2026, signaling urgent staffing and capacity constraints. This situation creates immediate demand for secure contact center solutions, BPO outsourcing, workforce management, and AI automation to reduce abandonment and improve service levels. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Staffing gaps driving customer service delays and abandonment</div><div class='signal-body-text'>The City of Exeter's call abandonment rate directly impacts citizen satisfaction and trust in municipal services, creating reputational and operational continuity risks. Addressing these performance gaps through optimized staffing and process efficiency can reduce service delivery costs while improving public accountability metrics.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 2 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Eddie Wendt</span><span class='contact-title'>Operations Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Dan Espinola</span><span class='contact-title'>Operations Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZjVjNzY5ZmExNmY2NTkxOTczIiwidSI6ImFIUjBjSE02THk5M2QzY3VZM05zWWk1allTNW5iM1l2VW1WemIzVnlZMlZ6TDBKdllYSmtVR0ZqYTJWMGN5OHlNREkyTDFObGNIUXVNaTB6WDBKdllYSmtUV1ZsZEdsdVoxQmhZMnRsZEM1d1pHWT0iLCJraWQiOiIxIiwicCI6MjkwLCJjIjo2NTQxfQ.KfImGoHM_l-Cu_R5TO3fq5GKInoUpjg0wjdL4g5OeUU' target='_blank'>View source · 2026-09-02</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div> <div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Department of Licensing and Regulation</div><div class='ecard-meta'>County Government · TX</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Complaints opened increased to 13,274 in fiscal year 2026</div><div class='signal-body-text'>The Department of Licensing and Regulation is managing a significant increase in complaint volume, with 13,274 complaints opened in fiscal year 2026 compared to 11,903 in FY 2025. This surge indicates growing demand for contact center capacity, workforce management, and quality assurance capabilities to handle the expanded caseload efficiently. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Licensing oversight demands enhanced contact center operations</div><div class='signal-body-text'>The 11.5% year-over-year increase in complaints exposes TDLR to operational bottlenecks that delay case resolution and regulatory responsiveness. By addressing this volume surge through scalable outsourcing or automation, the department can reduce processing backlogs, improve stakeholder satisfaction, and protect its budget from escalating overtime and staffing costs.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Patricia Espinoza</span><span class='contact-title'>Information Technology Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Teresa Alvarez</span><span class='contact-title'>Information Technology Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Vanessa Vasquez</span><span class='contact-title'>Consumer Protection Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Charlotte Craig</span><span class='contact-title'>Manager of Contracts & Procurement</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Ctcm Elizabeth Castillo</span><span class='contact-title'>Senior Project Manager, Pmp</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjZlOTI4Mzg5OWM5NzViYjA1N2M2NmNmIiwidSI6ImFIUjBjSE02THk5M2QzY3VkR1JzY2k1MFpYaGhjeTVuYjNZdlltaDJMMkZuWlc1a1lYTXZNakF5Tmkwd09TMHdPUzFpYUhZdGMzUmhabVl0Y21Wd2IzSjBjeTV3WkdZPSIsImtpZCI6IjEiLCJwIjo0LCJjIjo2NTQxfQ.LRZst2GpiMzHzQwTdfn3s3vmMowOCechAm4_W9gCogo' target='_blank'>View source · 2026-09-09</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div> <div class='ecard'><div class='ecard-header'><div><div class='ecard-name'>Orange County</div><div class='ecard-meta'>County Government · NC</div></div><div class='ecard-header-right'><span class='badge badge-active'>Active Signal</span></div></div><div class='ecard-signals'><div class='signal-item'><div class='signal-title'>Developing coordinated communication tools and channels for constituent access</div><div class='signal-body-text'>Orange County is planning to develop coordinated communication tools and channels in FY 26–27 to improve constituent access across multiple platforms. This initiative requires secure contact center implementations, workforce management capabilities, and AI-driven automation to handle multi-channel interactions effectively. No RFP has been issued; this is pre-solicitation intelligence.</div></div><div class='signal-item'><div class='signal-title'>Streamline contact center operations with intelligent workforce automation</div><div class='signal-body-text'>Orange County faces operational inefficiencies and constituent frustration from fragmented communication channels, driving budget allocation toward unified systems that reduce response times and service costs. By consolidating platforms in FY 26–27, the county can demonstrate measurable improvements in constituent satisfaction and staff productivity, directly supporting budget justification for ongoing technology investments.</div></div></div><div class='ecard-contacts'><div class='ecard-contacts-label'>Key Contacts · 5 verified by Pursuit</div><div class='contact-list'><div class='contact-row'><div class='contact-info'><span class='contact-name'>Robert Reynolds</span><span class='contact-title'>Information Technology Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Wil Glenn</span><span class='contact-title'>Community Relations Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Kalani Allen</span><span class='contact-title'>Admin Support</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Travis Myren</span><span class='contact-title'>Deputy County Manager</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div><div class='contact-row'><div class='contact-info'><span class='contact-name'>Caitlin Fenhagen</span><span class='contact-title'>Criminal Justice Resource Director</span></div><div class='contact-data-hints'><span class='data-hint'>Email</span><span class='data-hint'>Phone</span></div></div></div></div><div class='ecard-footer'><a class='ecard-source-link' href='https://app.pursuit.us/d/eyJ2IjoxLCJvIjoiNjVhNjAzZjhjNzY5ZmExNmY2NTk0M2UzIiwidSI6ImFIUjBjSE02THk5M2QzY3ViM0poYm1kbFkyOTFiblI1Ym1NdVoyOTJMMEZuWlc1a1lVTmxiblJsY2k5V2FXVjNSbWxzWlM5QloyVnVaR0V2WHpBNU1UQXlNREkyTFRJMk5qUT0iLCJraWQiOiIxIiwicCI6ODksImMiOjY1NDF9.bUrHbSvYKqjXnIZUe-KViFYu5Mqsz2C8AhvdKixSbuI' target='_blank'>View source · 2026-09-10</a><span class='ecard-timing'>⏱ Pre-RFP — no solicitation issued</span></div></div>

Why needs Pursuit

92 days

Earlier to every deal

Pursuit customers engage an average of 92 days before the competition finds the same opportunity — giving 's team time to shape the deal and show up as the trusted partner before any RFP is written.

2.5M

Documents processed monthly

Pursuit reads 2.5 million government documents monthly — meeting minutes, strategic plans, budget filings, and FOIA records — surfacing the signals that matter to 's ICP before they become public solicitations.

73%

Of deals are decided before the RFP drops

By the time a formal solicitation is published, the winning vendor is usually already in the room. Pursuit gets your team there first — with the context, contacts, and credibility to shape the deal before anyone else knows it exists.

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